Master Services Agreement

CoSchedule LLC ("CoSchedule" or "We") respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website coschedule.com including all related webpages (our "Website") and our practices for collecting, using, maintaining, protecting and disclosing that information. Terms not defined in this policy are defined in the Terms of Use.

What Information Do We Collect And How Do We Collect It?

We collect both personal and non-personal information from and about website visitors. Personal information may include your name, e-mail address, mailing address, phone number or credit card information. Non-personal information is information that is about you but individually does not identify you, such as information about your internet connection, the equipment you use to access our Website, and usage details.

We collect information from you when you:

• Register on our site
• Place an order
• Subscribe to our newsletter
• Respond to a survey
• Fill out a form
• Connect your website or blog to our Website or the CoSchedule services
• Connect your social network profile to our Website. (For example, your Facebook profile information may include your Facebook username and profile image when you directly provide it to us)
• Directly provide it to us

CoSchedule's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We also collect information automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies.

CoSchedule may allow you to connect a YouTube channel to your CoSchedule account, in which case we will access certain information from Google and YouTube regarding your account via YouTube API Services. In particular, we may collect profile image, display name, profile ID, access tokens, existing videos. This data will only be used by CoSchedule to provide you with the Service you expect and will not be shared with any third parties. More information on Google’s Privacy Policy can be found here.

What Do We Use Your Information For?

Any of the information we collect from you may be used in one of the following ways:

• To present our website and its contents to you
• To provide you with information, products or services that you request from us
• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our Website (we continually strive to improve our Website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, or to otherwise protect our rights or those of third parties
• To comply with applicable laws, regulations, and legal process
• To process transactions
• To administer a contest, promotion, survey or other site feature
• To provide you with notices about your [account/subscription], including expiration and renewal notices
• To display information in your Account that you send and receive through Social Networks, and other information from these Social Networks (such as your messages, posts, comments, images)
• To send periodic emails
  • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  • Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
• In any other way we may describe when you provide the information
• For any other purpose with your consent

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Due to the nature of the Internet and online communications, however, we cannot guarantee that any information transmitted online will remain confidential. We are not liable for the illegal acts of third parties such as criminal hackers.

Do We Use Cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do We Disclose Any Information To Outside Parties?

We will only share your personal information with third parties as outlined in this Website Privacy Policy (in its current or future form) and as otherwise permitted by law.

We share and give access to personal information to our employees and agents in the course of operating our businesses. For example, if you sent us an e-mail asking a question, we would provide your e-mail address to one of our employees or agents, along with your question, in order for that person to reply to your e-mail.

We may share personal information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. For example, we may hire a vendor to help us send and manage e-mail.

CoSchedule may share personal information with a successor if all or part of our business is sold, merged, dissolved, acquired, or in a similar transaction, or in the event of a corporate reorganization. We will maintain data integrity and security through technical and business due diligence and as required by U.S. and EU GDPR regulations.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

However, because non-personal information does not identify who you are, we do not limit the ways we may use or share non-personal information. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Reviewing And Updating Your Information

If you have an account with us, then you may log on to your account to view certain personal information we have regarding you, and in certain cases you may revise this information. View the “Sign In” or similar page for this capability.

If you have requests that cannot be completed by logging in to your account, please contact our data support team.

If you have authorized us to access your Social Network account to provide services to your Account, you may revoke this access at any time by following the instructions here.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms And Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website here.

Your Consent

By using our site, you consent to our online Privacy Policy.

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. We encourage you to periodically check back and review this policy so that you always will know our current privacy practices.

Do Not Track Disclosure

This website does not monitor for or behave differently if your computer transmits a “do not track” or similar beacon or message.

Children’s Information

We do not intentionally collect any personal information from children under the age of eighteen (18) through this website. This website is not directed towards children under eighteen (18). If you believe that we have collected personal information from a child under the age of eighteen (18) through this website, please contact us.

U.S. Audience

This site is intended for a United States audience. If you access this site from outside the U.S., you acknowledge, agree, and consent that any information you provide, including any personal information, will be transferred to and processed by a computer server located within the U.S., and subject to U.S. laws and regulations. Further, if you access this site from outside the U.S., you acknowledge and agree that you are responsible for compliance with any applicable local or national laws, rules or regulations applicable to such use.

California Privacy Rights

The California Consumer Privacy Act of 2018 (CCPA) and California Civil code § 1798.83 provide certain rights to California residents, including the right to request information regarding our disclosure of personal information to third parties for marketing purposes. To request such information, please contact us as described below.

Under the CCPA, you may have the following specific rights:

• The right to know about the personal information collected about you, which we have set out under “Information about your Personal Information”
• The right to have your personal information deleted.
• The right not to be discriminated against for exercising consumer rights under the CCPA.

You may exercise your rights by emailing our data support team.

CoSchedule does not sell (as is defined in the CCPA) the personal information we collect, and will not sell it without providing a right to opt out.

European General Data Protection Regulation

CoSchedule updated these terms and internal policies to better explain our privacy practices to you and to reflect changes required by the European General Data Protection Regulation (GDPR) for European customers, which include:

• breach notification standards
• the right to access personal data
• the right to be forgotten
• data portability request fulfillment
• identified a data security lead

For data information requests, please contact us as described below. Additional information on your rights under the General Data Protection Regulation is available from the U.K.’s Information Commissioner’s Office.

If a Data Processing Addendum (DPA) is required, that can be requested using the information below.

Data Deletion

You have the right to request the deletion of your personal data from CoSchedule's systems, in accordance with applicable laws such as the California Consumer Privacy Act (CCPA) and the European General Data Protection Regulation (GDPR). To initiate a data deletion request, you can contact our data support team by emailing us at datasupport@coschedule.com or by sending a written request to CoSchedule's office address. Upon receiving your request, we will take reasonable steps to verify your identity to ensure that the request is legitimate. This verification process may require providing account-related information such as your email address. Once verified, we will delete your personal information, including identifiable data such as your name, email address, and payment information, unless retention is necessary to comply with legal obligations, resolve disputes, or enforce our agreements. Please note that non-personal information that does not identify you may be retained for analytical or operational purposes. There are some exceptions to data deletion: certain data may need to be retained if required to complete ongoing transactions, comply with legal obligations, prevent fraud, or protect the rights, safety, or property of CoSchedule, its users, or the public. Additionally, if you have connected any third-party services (such as Facebook or YouTube) to your account, you may need to revoke permissions directly through those services.

Contacting Us

Requests to exercise your rights to your Personal information can be made in writing to our data support team. Simple requests will be handled within thirty (30) days. A timeline for more complex requests will be provided as needed.

You may contact us by emailing us at datasupport@coschedule.com or by writing to us at: