What should I try if CoSchedule won't load or keeps spinning?

Try a hard refresh, a private or incognito window, clearing your browser's cache, turning off browser extensions and reloading the page. You can also try a different browser or a different network, such as a phone hotspot.

What should I do if a pop-up won't close?

Click the pop-up's close button, because pressing Escape or clicking outside the pop-up doesn't close it. If there is no close button, refresh the page once, and if the pop-up is still stuck, chat with support.

What if security software blocks CoSchedule?

Some antivirus and security software flags CoSchedule as unsafe, which is a false positive. Report it to your security software's vendor and add CoSchedule to the software's allow list.

What should I send to support if CoSchedule still won't load?

Include the page or view that won't load, your browser and its version, a screen recording of the whole browser window, and any errors shown in your browser's console.

Fix CoSchedule when it will not load

If the calendar won't load, keeps spinning or runs slowly, work through these steps in order. They apply on every plan.

Try these steps

Hard refresh the page: press Cmd+Shift+R on a Mac or Ctrl+Shift+R on Windows.
Open CoSchedule in a private or incognito window.
Clear your browser's cache for app.coschedule.com.
Turn off your browser extensions and reload the page.
Try a different browser, and check that yours is a supported version.
Try a different network once, such as a phone hotspot. If CoSchedule loads there, something on your usual network is blocking it.

If security software or your network blocks CoSchedule

Signs of a block include a "dangerous site" or certificate warning, an app that keeps spinning, uploads that fail, and missing icons or close buttons.

Some antivirus and security software has flagged the CoSchedule site as unsafe and blocked it. This is a false positive. Report it to your security software's vendor and add CoSchedule to the software's allow list.

If the certificate warning names your filtering or security product instead of CoSchedule's certificate authority, your network is intercepting the connection. Send this page to your IT team and ask them to allow these hosts:

app.coschedule.com
new-app.coschedule.com
api.coschedule.com
assets.coschedule.com
share.coschedule.com
accounts-billing.coschedule.com
headlines.coschedule.com
coschedule.s3.us-east-1.amazonaws.com (file uploads)
cdn.icomoon.io (icons)

If your WordPress site is blocking CoSchedule, that's a different problem. See the WordPress connection and CoScheduleBot articles under Learn more.

If an announcement or pop-up won't close

Product announcements and promotions sometimes open in a pop-up. To close one, click its close button. Pressing Escape or clicking outside the pop-up doesn't close it.

If the pop-up has no close button:

Refresh the page once.
If the pop-up is still stuck, chat with support. They can close it for your user.

If icons are missing everywhere, including the close X, your network may be blocking cdn.icomoon.io. Ask your IT team to allow it, along with the other hosts listed above.

Promotion bars in Headline Studio, the browser extension and the billing pages stay until the sale ends.

If a new team member sees a blank onboarding step, contact support to clear it.

Contact support

If CoSchedule still won't load, contact support and include:

The page or view that won't load
Your browser and its version
A screen recording of the whole browser window
Any errors shown in your browser's console