Reply and manage

• Reply with AI Reply Assistant

  Let AI Reply Assistant draft a reply to a comment, mention or message in Social Inbox, then review it before you send it.

• Create and use saved replies

  Save answers you give often as saved replies in Social Inbox, then reuse them so your team can answer recurring questions quickly.

• Discuss a conversation with your team before replying

  Talk with your teammates about a Social Inbox conversation in an internal discussion before anyone replies to the person who wrote to you.

• Assign conversations to teammates

  Assign a Social Inbox conversation to a team member so they know it's theirs to follow up, and choose how you're notified about assignments.

• Fix missing conversations in Social Inbox

  Find out why a comment, mention or message isn't in Social Inbox, from plan coverage and profile settings to sync timing and reconnecting.