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Do people spend more money if they are happy or if they are sad?
There is a tendency to avoid negativity in headlines and copy, although there are times when negative headlines are actually more powerful. Generally, though, the more common approach is to avoid negativity when creating our content.
But should we? Are we doing the right thing by keeping our copy positive?
Not every reader is motivated to act by the same thing all of the time. Exclusivity, the offer itself, the color of the button, the quality of the persuasive argument—they all matter at some point, too.
But how we make the reader feel does have an impact on whether they will buy, but it might not be in the way you think.
Let’s go back and revisit that opening question: Do people spend money (or, in your case, convert) if they are happy or if they are sad?
As individuals, we often go shopping when we are down. Sad shoppers tend to spend more, and people who are in a grumpy mood actually feel better after shopping (at least until the bills arrive), and a foul or depressed mood often leads to more impulse buying.
On the other hand, after a national tragedy, do you feel like shopping? Do you like seeing tweets that talk about being a consumer during such a time?
Our mood, as an individual, makes us want to buy to alleviate sad feelings. But when we are a part of a sad group as a whole, buying is the last thing we want to do. It feels wrong.
But hold on—that’s not all.
Consumer confidence is something we measure that shows when consumers are confident (and upbeat), the economy of the nation will increase.
Consumer confidence is correlated with retail sales, which is different from cause and effect but effectively shows how our mood has a connection to our impulse to buy. Consumer confidence is that special mix where a person feels pretty good about the state of the economy and their own personal financial state.
So, you could summarize it as follows:
Why does shopping seem to attract people who aren’t at the top of their emotions? Distractions and the suggestion of hope, probably. That’s what buying often does, when it is for something that isn’t a need.
While you can’t control the mood of your reader, remember that an alleviation of worries and sadness is the attraction, here, and that if your copy can tap into that, you’ll get your reader to convert.
When you visit a store and approach a salesclerk for help as you make your buying decision, does their attitude have an effect on you? For me, if they are negative, down, grumpy—I’m less likely to complete the current sale or, even if I do, I probably won’t come back.
When you create content with a conversion (i.e. sale) in mind, your content is the salesclerk. How do you make sure your salesclerk is happy?
Blogger Bushra Azhar wrote, on the Copyhackers blog, that highlighting desirable behavior leads to positive action. She found that, particularly in the use of social proof in your copy, that framing that proof in a negative way inspired the wrong reaction.
A study done by two National Parks found that copy that highlighted the negative caused the very behavior they had hoped to stop.
Azhar went on to discover other similar examples, pointing out that careless negative copy could even cause the bystander effect in your reader, that curious situation where we don’t help victims if others are around us. Too much negative copy can also make people feel that the situation is hopeless.
Write copy that states the behavior you want. “Please click the blue button” is, however uninspired, better copy than “9 out of 10 people won’t click the blue button.”
When your readers see that, they probably think “heck, if 90 percent of people won’t click, I’m not going to. All of those people can’t be wrong.” And that’s social proof, swinging around and biting you in the behind.
This is a tricky to do, if you are trying to create exclusivity. But create your exclusivity in a way that doesn’t get social proof going against you.
“9 out of 10 people miss out on this opportunity. But you don’t have to.”
You’ve experienced it. When you read a blog post full of “don’ts” and “shoulds”, you likely feel, after a while, that there’s no point bothering.
Language that suggests, even if unintentionally, that we are hopeless does not make a reader super giddy to latch onto your product.
The “shoulds”, especially, are wearing after a while. Think about the internal conversations you have in your head.
“I shouldn’t have eaten that.”
“I should pay that bill.”
“I should exercise more.”
“I should be a harder worker.”
It goes on and on and after a while, you feel mostly like a failure and quite anxious that you’re never going to catch up and do all the things you should do. You most certainly don’t need a blog post filled with a pile of “shoulds” to add to the load.
Yet, your copy is doing that, isn’t it? It’s telling readers what they should do. Again, this is all about the language you use. How can you tell someone what they should do without reminding them of the “shoulds” already running through their head?
If confidence inspires a nation to buy, personal confidence can prompt your reader to do the same. Are you creating confident readers?
Here’s a quick checklist to see if you are:
Confident readers are trusting readers, and trusting readers convert.
High energy (without slipping into freakish psycho making people back away slowly) makes the sale. The lack of high energy kills great copy.
What do you think is the biggest killer of copy energy? My vote goes for passive voice.
Sometimes, passive voice happens. It is acceptable when the person/thing acted on needs attention, or when the actor does not. Or, maybe you know the action and need to convey it in your copy, but don’t know who did it. You can’t find the facts. And so, you resort to “the bottle was filled” because you don’t want to say “Jane filled the bottle” if you don’t know if she did or not.
Passive voice exists for a reason. But continuous use of passive voice leads to a kind of dry and almost academic copy. That is not high energy. Consider the following paragraph, and how it makes you feel when you read it.
The solution is made clear. These tips are given to you by me. The copy should be carefully considered by you. This post is hopefully enjoyed by our readers.
No action. No energy.
The solution is clear. I gave you these tips. You should consider this copy carefully. Our readers enjoy this post.
How else do you write with high energy? Use action words instead of adjectives. Inject cacophony into your copy. Vary sentence and paragraph length. Read your post out loud before publishing to see how it sounds and feels, if it seems to slow in parts or if it moves along at a crisp, clear pace. Those slow parts will need editing.
People spend money when they need a distraction or a pick-me-up. They also spend money when they are confident that they have it to spend and that they won’t find themselves in trouble for doing it.
Let your copy inspire confidence and hope so that your readers are inspired to buy no matter what range their mood is in.
March 30, 2015
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