How to Foster a Self-Accountable Company Culture That Gets the Most From Your Marketing Team With Wayne Mullins of Ugly Mug Marketing [AMP 173]
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- Old School Approach: Results-focused marketing that goes back to the basics
- Components of Self-accountable Culture:
- Activity and accomplishment are two different things
- Accountability flows from within, not from the top down
- Each individual’s ability to quickly and easily assess their goals
- Quantity vs. Quality: Improving company culture, improves company’s marketing campaign results for clients
- Aptitude and Attitude: How marketing managers can accurately assess potential hires for culture fit
- Culture Matters: How is it working for you? Are you constantly having to micromanage and fix mistakes?
- Consistency Creates Miracles: Culture is misunderstood as end thing to pursue instead of byproduct of components put in place
- Lead by Example: Foundation conversation around trust versus suspicion
- If unintentional about building a high-performance, self-accountable culture, then you’re intentional about building a low-performance, non-accountable culture
- Three steps to get started: Self-evaluation, scoreboard, and rhythms of accountability
- “So often in our culture, in the entrepreneurial small business world, people get distracted by checklists and magic bullets.”
- “We still have to constantly communicate to our clients that it’s not a matter of quantity, it’s a matter of quality.”
- “Culture is the thing in this new ‘economy that we’re living in’ that differentiates one business, one competitor from the other.”
- “Without trust, you cannot, absolutely cannot have a high-performance team.”
How to Foster a Self-Accountable Company Culture That Gets the Most From Your Marketing Team With Wayne Mullins of Ugly Mug Marketing
Click To TweetTranscript:
You’re listening to the Actionable Marketing Podcast, powered by CoSchedule. The only way to organize your marketing in one place. Helping marketers stay focused, deliver projects on time, and keep their entire marketing team happy. Ben: Hi there. Welcome to the Actionable Marketing Podcast. I’m your host, Ben Sailer, the Inbound Marketing Director here at CoSchedule. On this week’s show, we have Wayne Mullins from Ugly Mug Marketing to talk about how you can improve your company’s culture. Now, Wayne has consulted on some of the world’s biggest brands. Over the course of his career, he’s gone from being a culture skeptic to a firm believer in the power of creating self-accountable cultures that help companies achieve their full potential. Now, if you think that culture means putting ping pong tables and nap pods in the office, what Wayne has to say is probably going to feel like a breath of fresh air. He provides a very rational and practical way of thinking about culture that cannot only help companies improve how people feel about coming into work, but also produce better work while they’re there, too. It’s a great episode and it’s one that I hope you’ll enjoy. Hi Wayne, welcome to the show. Wayne: Thank you so much, Ben. I appreciate the opportunity, looking forward to our conversation. Ben: Absolutely. So before we get too deep, would you mind introducing yourself and explaining what you do with Ugly Mug Marketing? Wayne: Absolutely. I’m Wayne, I’m the founder of Ugly Mug Marketing. We’re actually just celebrating our 11th year in business. We are really a results-focused marketing company. What that means is so often in our culture, in the entrepreneurial small business world, people get distracted by checklists and magic bullets. In other words, they’re pursuing the latest and greatest thing that come along. We’re kind of old school in the sense that we try to get our clients to go back to the very fundamentals, the very basics of marketing. That’s our approach, that’s what we do.



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