Digestible, practical, and actionable intro into setting up a successful marketing performance management processClick To Tweet
Snag Your Performance Management ChecklistIt’s easier to follow processes when you can break them down into a checklist. In fact, that’s something research supports. So, make implementing this process easier with a simple performance management checklist. When it comes time to evaluate marketing talent on your team, it’ll make it easier to know exactly what to look for, which questions to ask, and what to do next.
What Does “Performance Management” Mean in Plain Language?In a marketing context, we can summarize this topic as such: Performance management is the intentional practice of ensuring every member of your marketing team meets individualized goals through thorough planning, monitoring, and commitment to continuous improvement. That’s it in as succinct terms as possible.
What Does the Performance Management Process Look Like?Generally, this process moves in three phases:
- Planning: Setting goals, expectations, and a strategy moving forward.
- Execution: Acting to implement that strategy to meet desired goals up to expectations.
- Review: Periodically assessing progress toward goals and steps for improvement.
Which Performance Management Tools Do Marketing Teams Need?Get the right tools for the job. For this particular task, here are some recommendations:
- CoSchedule: An all-in-one marketing management platform for keeping teams and projects organized. Use Team Tab to manage team performance, and Team Performance Reports to objectively measure real productivity.
- Excel: Much of what marketing teams would typically use Excel for team planning-wise can be achieved with CoSchedule. However, this remains a staple option that’s essentially free (in that it’s a paid product, but your company is probably already paying for it).
- Evernote: Useful for building checklists and storing documentation. Integrates seamlessly with CoSchedule.
What’s Needed for Success?Everything starts with setting the right goals. At a high level, it should achieve (at least) the following three things.
Ensuring Everyone Does Their Best WorkUltimately, this is what it’s all about: getting the most from your team.
Identifying Strengths and WeaknessesEveryone has both, and it’s important to understand where every team members lies in each area.
Providing Constructive FeedbackNo one can improve without knowing where to focus their efforts. When constructive feedback is communicated clearly, you can set expectations on how things need to change before the next time you meet to talk about goals.
Celebrate WinsIt’s important to be transparent when communicating areas that need improvement. But, it’s also important to appreciate successes and make sure team members know when they’re doing well. That helps build positive momentum that leads to further success.
Getting Started With PlanningExcellence doesn’t happen by accident, it happens by choice, and it starts with solid planning.
Get Started With CoSchedule or Schedule a DemoThis post will cover managing your team using CoSchedule. If you’re not a customer, consider scheduling a demo or get started now. Otherwise, you may need to substitute in other software to complete some of the following steps.
Add Your Team Members to CoScheduleNext, add each team member into CoSchedule. This is easy to do quickly.
Understanding the TeamNow, there are some things that need to be made clear between management, HR, department leads, and team members.
- Each team member’s purpose. What is their actual role and value to your marketing team? This has likely been summarized in your job descriptions, but if they’re out of date or the team member has outgrown that definition, it may be time for a role switch or promotion.
- Responsibilities and priorities. What are the most important things this employee needs to get done?
- Performance expectations. In order to keep your team on track to meet its goals, what results does each team member need to produce?
Determining Future VisionSet up a meeting with each team member to figure out where they’d like to go in the future (and to set performance goals accordingly).
Questions to ask during every marketing performance review.Click To Tweet
- What have we accomplished already? This could mean what the company, team, or individual has achieved.
- What do we need to accomplish in the future? Doing what’s worked before will ensure you keep repeating the same results. In order to grow, you need to challenge the team.
- How might we realize those achievements? So, spend some time researching and brainstorming strategies and tactics you can execute to improve results.
Setting GoalsTo make that future happen, set goals for your team. Everyone works differently, has different strengths and weaknesses, and fulfills different roles for your company. So, why would everyone’s goals be one and the same? Everyone on the team should have their own goals their progress should be measured against. Goals need to be concrete, well-planned, and attainable. In other words, they need to be SMART:
- Specific: Vague goals will deliver unsatisfying results.
- Measurable: If you can’t measure it, you didn’t really do anything.
- Attainable: Goals should be challenging, but they shouldn’t set up anyone to fail.
- Realistic: See above.
- Time-bound: Deadlines matter.
- Production goals: How much should each team member produce?
- Results-driven goals: What actual outcomes should the employee be impacting?
- Personal milestones: Are there certain things the employee would like to learn or achieve within a given amount of time?
Nailing the ExecutionOnce your performance management plan is in place, it’s time to put it into action. It’s important to remember this is an ongoing process and not a one-and-done deal meant to check off a box on a list of requirements somewhere. At least not if you want the plan to work as designed.
Setting Up Recurring MeetingsSometimes, if things aren’t scheduled regularly, they get put on the back burner. And sometimes, they stay back there so long, they never actually happen. Don’t let checking in with your team be something that gets forgotten. Otherwise, they just might forget you and your company too, and move on to somewhere they’re more valued. So, even if you talk with your team regularly and communicate well, setting aside time to talk about performance and progress toward personal and professional goals specifically is a good idea. That way, you make sure their development isn’t left to chance.
Establish Quarterly, Biannual, or Annual Performance ReviewsIn addition to ongoing communication, you’re probably doing formal performance reviews, too. They don’t need to be overly complicated, either. In fact, introducing unnecessary complexity might just make the whole process less effective, while creating more work.
- What’s going well? What are things that have been successful for the employee, the team, and the company?
- What’s not going so well? And are there any specific ways to improve?
- What needs to happen to ensure a happy future?
Measuring Your ResultsHow do you know your performance management process is actually effective? By measuring your results and acting on that data to improve it.
Establishing Reporting TimelinesHow often will you report on overall productivity? Consider weekly or monthly schedules to ensure the team is accomplishing all of its tasks.
Monitoring ProgressThe easiest way to do this is with Team Performance Reports in CoSchedule. Each time you create a project in CoSchedule, assign tasks to each team member. To expedite assigning tasks, create Task Templates (which make each task checklist reusable and repeatable to build positive productivity habits easily). Each time a team member checks a task complete, it’ll be reflected in the Team Progress Report in CoSchedule: This report will show you:
- Percentage of projects completed on time.
- Percentage of projects completed late.