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Smart content is content that perfectly fits your audience. But who is your audience? That’s the BIG question, isn’t it?
Nearly every blog post that talks about content marketing starts with “Know Your Audience” and then tells you why that’s important. Only if you’re really lucky will they tell you how to figure out who your audience is, or how to write for multiple audiences. But wouldn’t you love it if they said “click this button and we’re going to tell you who your audience is, what they like, and where they live”?
This is your lucky day. You can write smarter content that’s a perfect fit for your audience using Google Analytics and their Audience data. Google Analytics has always been a great source of audience information, but these specific reports are even more helpful. To get started, you’ll want to log into your Google Analytics account. Find “Audience” in the left-hand column. Beneath that you can see the different sections and reports available. Clicking on these sections will reveal the sub-sections we’ll be covering in this post.
There are four key areas where Google Analytics can tell you specific traits about who is reading your content.
Google Analytics can give us a good picture of what age and gender our audience is made of. Using CoSchedule and the data we have as an example, and see how this plays out.
As we dug into our own CoSchedule data recently, we were blown away by the high Pinterest use by our CoSchedule users, and the pattern we saw in the topics of the blog posts in our system.
Here’s what we know about the Pinterest network outside of CoSchedule users.
Does our blog attract a larger female audience or not? It would seem that that might be the case, with 90% of our social shares happening on Pinterest and with 90% of Pinterest users being women, but just because we have a high number of female users of CoSchedule doesn’t mean that’s who is reading our blog. By looking at the data Google Analytics provides, we can get a better picture.
It looks like most of our audience is between the ages of 25-34, and it tips slightly toward more female readers. And that is super useful information, because:
Think of it this way: If you were writing a blog that focused on fun things to do now that you are retired, you should see your readers’ age skew towards 55+. If you don’t, something is wrong. Or, if you do see those ages topping your graph, but you decide to write about the latest technical gadgets and change directions, you will likely see your traffic take an initial hit because you’ll be shedding your current audience and trying to attract a new one.
Knowing the age and gender of your audience helps you create content that is appropriate for them. If you want to take this even further, you can also see traffic spikes and dips on specific dates in the detailed Google Analytics report of age/gender demographics. If you don’t publish more than one post a day, you can easily see which posts appealed to specific audiences the most.
You’ll note that this data isn’t for 100% of your total sessions (upper right corner). We’ll talk about the missing data in a bit.
Discovering what specific topics your audience is interested in reading about is like finding gold.
According to Google, the affinity category was “built for businesses interested in running a TV ad on a local station, or those currently running a TV ad who would like to extend the reach of a TV campaign to an online context for an efficient price.” The In-market segment are those people who are “researching products and actively considering buying a service or product like those you offer.” The Other category is for those who aren’t in either affinity or in-market, but are likely to visit your site’s offerings based on interests they’ve shown online.
Google Analytics is providing this information to help you buy ads, not write content, so when it comes to the interest categories available, they are definitely ad-focused. Even though you aren’t using this information to purchase ads, it can still help you see what topics your readers are interested in.
For CoSchedule, we currently have readers that are interested in tech, entertainment, and social media. That makes sense; our content seems to be fitting the people who would be interested in our product. Our content is attracting the right reader.
What is fascinating is the In-Market segment, which tends to resemble the kind of content CoSchedule users are creating. Remember how much of our user base was using Pinterest, and what the typical Pinterest content was? Home, food, and lifestyle! Our users have distinct interests in the content they are creating, and have created an “interest” trail online that is reflected here.
It helps to know what specific kinds of topics to write about, and to not have to worry that someone outside of your demographics might not like it. While you don’t purposefully want to alienate, you don’t have to worry about making everyone happy, either.
The last two that will be useful are geography and mobile demographics.
Knowing where your readers are located is helpful, not just because of language, but because it makes you aware of the different cultures you are addressing. CoSchedule’s readership is heavily skewed toward the United States, but we do have readers all around the world. This fits, again, with our user base. Being aware of the different cultures can help you:
If you have a younger, technologically skewed audience, you’ll probably see a similar level of mobile usage that we do. Other audiences may not be using their phones and tablets as much as they use a desktop. Knowing that your audience is skewed heavily towards mobile (as ours is) reminds you to make sure that your content is readable on the devices people are using to read it. Responsive web design, crisp graphics, sign-up forms that function in the mobile app–these are all things to keep in mind.
At this stage in the game, most users are mobile for most sites.
Now that you know this is available, how can you put it to work for your own content?
Knowing that most of your readers are female and around age 25 won’t help you much if you don’t know what kind of things interest the average 25-year-old female. There is plenty of research and information online, but you have to know how to find it. Here are a few sites that specialize in demographics:
As always, data is only as valuable as your ability to interpret it into something usable for you.
This data that Google Analytics is providing you tells you who is reading your content now.
It doesn’t mean you can’t change your content, but it does give you an idea of what to change it to if you want to keep your current audience. You can use the information Google Provides to create a kind of reader persona that helps you stay focused on what you write.
With a user persona in mind, you can write conversationally as if you were speaking directly to them. You know better what to write when you know who you are writing it for.
Remember that “25% of total sessions” issue I pointed out?
The data that Google uses to compile these reports isn’t the whole picture; it isn’t 100% of your total sessions. Google gathers this data using “third-party DoubleClick cookie and device identifiers.”
That means that when a cookie isn’t associated with a specific user, Google can’t come up with demographics and interests for you. In other words, the data you have is only partial. It’s a subset of your users, and doesn’t match your overall traffic that you see elsewhere in Google Analytics. Additionally, Google doesn’t want you to be able to identify specific users, and so some data is removed if that data hits a threshold where an identity might be determined.
Still, even with those two gaps in place, you are being given a wonderful amount of specific data about your current audience. It is a significant tool for guiding you, and you won’t find this level of information elsewhere. Remember, Google Analytics audience reports are not the end-all method of determining who your audience is, but they are certainly another tool for your content marketing toolbox.
Before you can use Google Analytics demographics and accessing this information, you will need to enable it in your Google Analytics account.
Google provides a step-by-step walk-through to help you do this.
To make all of this easier to track in Google Analytics, I created a custom dashboard for us in our CoSchedule Google Analytics account. If you’d like to use the same dashboard in your own Google Analytics, you can easily install our custom dashboard here. Each visual widget is linked to the report supplying the data, so it’s easy to dig into more detail if you want to just by clicking the title of the widget.
Feel free to customize this dashboard any way you’d like for your own use.
August 11, 2014
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