How To Provide (Awesome) Social Media Customer Service With Agnieszka Jaśkiewicz From LiveChat [AMP 031]
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- Information about LiveChat and what Agnieszka does there.
- Agnieszka’s favorite story about providing excellent customer service via social media.
- A good process for providing great customer support, including how to know when to switch to private messages and how to keep track of the questions and concerns that come in.
- Tips on how to decide which platforms to use as a business.
- Agnieszka’s best tricks for responding quickly to customer concerns via social media.
- How to diffuse the situation when a customer is angry and attacking on your social media page.
- Why it’s important for every business to have some type of social media presence.
- “I would use the customer service mantra, be where your customers are.”
- “People don’t like to wait on social media. They came to social media because they want their query to be answered quickly.”
- “If I were to choose one piece of general advice, I would say make one person responsible for answering this queries on social media.”
How To Provide (Awesome) Social Media Customer Service With Agnieszka Jaśkiewicz From @LiveChat
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