Tapping Into The Full Potential Of *Successful* Email Marketing With Val Geisler From Fix My Churn [AMP 157]

- If and when subscribers are ready to take the next step via engagement and interest in purchasing—do something
- Valid Metric: Val encourages and recommends engagement points and emails
- Engagement Equals Responses: Engage with email subscribers by asking them to reply to emails
- Common Complaints Create Content: What’s the biggest problem with email marketing?
- Cross-functional vs. Siloed Teams: Get more people involved in custom email replies to offer personalized solutions to problems
- Mass to Micro Email Marketing: Create a connection and build a bond because it's easy to walk away from software, but harder to walk away from a person
- People-to-People vs. Automation: Different questions during specific email segments and sequences identify and offer solutions to subscribers’ pain points
- Why include more form fields upon subscription? Reduce number of sign-ups with more quality sign-ups
- Clean Cold Contact Database: Every email service provider (ESP) defines a cold subscriber differently; re-engage them via brief email sequence requiring action
- Val Geisler on LinkedIn
- Fix My Churn
- Content Marketing World
- Email your suggestions for topics and guests for future AMP episodes.
- Try CoSchedule’s free Email Subject Line Tester.
- “Emails shouldn't just be a one-side conversation where you're delivering information to your subscribers. You are asking them questions, asking them to respond.”
- “Engagement with the email list is the best way to measure their level of interest.”
- “If conversions are increasing...it could be adding those form fields gave you a better quality subscriber and a better quality lead.”
- “Everything about email is testing.”
Tapping Into The Full Potential Of *Successful* Email Marketing With @lovevalgeisler From Fix My Churn
Click To TweetTranscript:
Nathan: Email marketing has a mass communication connotation, but your audience is made up of real people. People expect customization and personalization. Really thinking about email marketing as a mass communication play is quickly becoming a super old school idea. That said, your email list is still one of the most valuable marketing assets you've got, if not the most valuable marketing asset. How can you truly engage your email subscribers in ways that nurture that deeper into your sales funnel and ultimately encourage them to convert? That's a great question. It's actually why we're chatting with Val Geisler from Fix My Churn today, in the Actionable Marketing Podcast. Val is a self-proclaimed email geek. She knows a thing or two about real engagement, segmentation, automation. You name it about email and Val knows. Today, you're going to learn why marketing should ask email subscribers to reply to emails and how to engage with their subscribers. You'll learn why including more form fields up subscription could actually be a lot better than fewer and you're going to learn how to clean up your old cold contact database. I'm Nathan from CoSchedule and it's time to get AMPed with Val. Hey, Val. Thank you so much for being on the show today. Val: I'm excited to be here. Thanks for having me. Nathan: I'm excited to have you. I know we recently met at Content Marketing World. It's fun. I think this is overdue for you to be on this show. We're excited. Val: Yeah. It was nice to connect in person after several emails back and forth over the years. That's one of my favorite things about going to events. They're physically, emotionally, exhausting. They're a very different way of being than my normal day today, but they're worth it because I get to meet my internet friends in person. Nathan: Yeah, I would echo that for sure. Content Marketing World was pretty fun this year. I've got to meet you and a bunch of other folks. Basically, email acquaintances. Val: Right, exactly. How fitting that we're going to talk about email. Nathan: Yeah, exactly. What a great transition. Just for those of us who might not know you that well yet, could you just give us a little bit of your background? Tell us a little bit about you? Val: Sure. First and foremost, I'm an email geek. Well, first and foremost, I'm a mom and a wife, all those other things. In my work life, I am an email geek. I think that sometimes it carries over into my everyday life. I am an email marketer by trade and I'm pretty interested in churn reduction to the point that I started an agency called Fix My Churn. We help people and suffering companies, mostly, and also subscription-based ecommerce. Businesses that rely on monthly recurring revenue, we help them fix their churn problems, and we do it largely through email. Email is a great form of communication with customers, both active and inactive, especially those inactive customers who might be churning out soon. The best way is to reach them is to go to where they are and that's in their inbox. I really believe in email as a communication tool and as a powerful agent for change in your churn battling problems. It's not just about top-of-the-funnel acquisition. I would like to say that I kind of lived at the bottom of the funnel or even below the bottom once they are at the end. Nathan: That makes a lot of sense. Actually, some of the things that we've been thinking about doing now here at CoSchedule, maybe we can start there. Let's say that someone is already on our list, subscribed. One of the things I wanted to ask you is, how do you know if they're ready to make that next step? Do you do that by engagement? How do you know when a cold subscriber are becoming interested in purchasing? Val: Yeah. I think engagement is a valid metric. I encourage a lot of engagement points and emails. Emails shouldn't just be a one side conversation where you're delivering information to your subscribers. You are asking them questions, asking them to respond, asking them to click on things, and go do something whether that is reading an article or taking a quiz.



