They Don’t Buy Because Of Demographics: Why Audience And Attitudinal Research Is Better With Susan Baier From Audience Audit [AMP 164]
![](https://media.coschedule.com/uploads/164_Susan-Podcast-Graphics_header.png?w=3840&q=75)
- Audience Audit: Attitudinal audience segmentation research that gains quantitative insight into audiences trying to be reached via marketing efforts
- Attitudinal Research: Understanding how opinions, assumptions, perspectives, and preconceived ideas affect purchase decisions
- Qualitative vs. Quantitative Research: Each offer value, including quantitative statistically significant insights of things affecting some of your audience
- Marketers need to answer ‘Why?’ by providing reliable data
- Audience Research: Only listening to customers, can create skewed perspective
- Who is your sample? Talk to past, present, and potential customers in the market to solve a problem that you understand
- Where to find your audience? Don’t rely on a single source; understand audience via email subscriber list, customer files, and social media platforms
- Why are people here? What kept them from getting help sooner? Focus on what problems your company’s products and services solve, not on what they do
- What does CMT stand for? Write compelling content using existing customers language/lingo to attract a similar audience
- What method(s) to use to gather research? Survey of connotative data; avoid pushing your assumptions that artificially stratify people and don’t make sense
- What doesn’t matter? 95% of studies that identify attitudinal segments reveal that company size, gender, household, and other factors aren’t important
- Crafting Questions: Remove bias from data gathering and analysis processes to improve product positioning, audience targeting, and personas
- Segmentation: Understand, implement, and use information/data
- “Attitudinal research is understanding what’s going on behind the ears.”
- “Audience can include influencers. Audience can include middlemen who are making arrangements for people to buy what you sell.”
- “People have already gone far down their decision path before you’ve even heard from them because they’re doing research and checking alternatives.”
- “You can’t fake it anymore. You’ve got to actually know. A strong gut aligned with good, reliable data is a beautiful thing.”
They Don’t Buy Because Of Demographics: Why Audience And Attitudinal Research Is Better With Susan Baier From Audience Audit
Click To TweetTranscript:
Nathan: By this point, we all understand the value of data. Data from the past helps us strategize the future. For example, if you shipped a project that performed well in the past, you’d probably want to publish something similar in the future, right? It’s common for marketers to also understand their existing business’ customers. We hear quips like this one all the time, “Use the language your customers use.” In that example, you can use it to write compelling copy that should attract an audience that’s like your existing customer base. But, maybe it’s time to gather data in a different and proactive way. That’s why we’re chatting with Susan Baier today on the Actionable Marketing Podcast. Susan is the head honcho at Audience Audit, a marketing research company. You’re about to learn about the importance of attitudinal research and how it can be way more effective than demographics research. You’re also going to learn about the difference between audience research, customer research, and how removing bias from the data gathering and analysis processes can help you improve your product positioning, audience targeting, personas in ultimate conversions, and so much more. This episode is packed with actionable, quotable takeaways so get a pen and paper ready because it’s time to get AMPed with Susan. Susan, thank you so much for being on the show today. Susan: Thank you very much for having me. Nathan: We’re excited to have you and maybe let’s just start at the beginning. Tell me a little bit about Audience Audit and what you do there. Susan: I started Audience Audit 11 years ago after I got laid off during the recession from my last agency job. We do attitudinal audience segmentation research for agencies and their clients. We work with organizations all over the place, all sorts of different sizes and industries. Getting quantitative insight into what’s going on with the audiences that they are trying to reach with their marketing efforts. Nathan: Nice. Susan, you dropped a lot of words there. Attitudinal. Let me pry into that a little bit. Attitudinal and quantitative, how do those two things actually come together? I’m super curious about that. Susan: Lots of people don’t think they can go together. Attitudinal research is understanding what’s going on behind the ears. Not what actions you’re taking or what you look like on paper, but what opinions, assumptions, perspectives, preconceived ideas do you have in your head that are affecting how you approach your purchase decision. That’s attitudinal research. For a lot of folks (me included, years ago I started my first marketing job, it was in an agency in 1986) attitudinal research, if it existed at all, was really handled in things like focus groups, qualitative research where you could dig in and ask people how they felt about something and this kind of stuff.![](https://media.coschedule.com/uploads/164_Susan-Podcast-Graphics_quote-01.png?w=3840&q=75)
![](https://media.coschedule.com/uploads/164_Susan-Podcast-Graphics_quote-02.png?w=3840&q=75)
![](https://media.coschedule.com/uploads/164_Susan-Podcast-Graphics_quote-03.png?w=3840&q=75)
![](https://media.coschedule.com/uploads/164_Susan-Podcast-Graphics_quote-04.png?w=3840&q=75)
![Subscribe to the Actionable Marketing Podcast](https://media.coschedule.com/uploads/164_Susan-Podcast-Graphics_CTA.png?w=3840&q=75)