Ditch “Corporatespeak” Nonsense And Write Compelling Copy With Nick Usborne From Conversational Copywriting [AMP 156]

- What is conversational copywriting? Social and conversational copy that engages with an audience; write the way you talk
- Conversational vs. Corporate Copywriting: Clear and compelling copy with a human voice matters
- Old School vs. Online Voice: Let go of marketing speak to create realistic, unique, and transparent voice and language
- Conversational Copywriting Traits: Start with a couple short, simple sentences; remove the fluff
- Corporate copywriting is defensive, while conversational copy is disarming
- Mirror and Reflect Customers’ Words: Use their language, not yours as a clever copywriter; creativity can get in the way of copy
- Nick Usborne
- Nick Usborne’s Conversational Copywriting Blog
- Nick Usborne's special offer for AMP listeners
- David Ogilvy
- Avengers: Endgame
- CoSchedule Transforms Modern Marketing
- Email your suggestions for topics and guests for future AMP episodes.
- “It’s now time to engage with an audience, and that’s a whole different mindset and it’s a whole different way of writing.”
- “If you believe in your product or service, and if you respect and like your audience, your marketing should feel like a conversation.”
- “Good copywriting is writing that should and can be spoken.”
- “When salespeople push too hard at us, we actually almost physically want to take a step back. You’re trying to defend yourself against the pitch.”
Ditch "Corporatespeak" Nonsense And Write Compelling Copy With @nickusborne From Conversational Copywriting
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Nathan: What if you were to open your homepage and read the copy out loud? What would it sound like? Would you sound like a pushy salesperson? Would you sound cutesie and clever but maybe not clearly communicating your product offering? Or would it sound like a human? Would you just sound like you? Would it sound like an enthusiastic friend who’s getting your audience excited about what they can achieve with your product offering? We’ve all heard of corporate speaking copywriting. It’s that jargon that just really doesn’t make sense to anyone, maybe not even your own audience. We fall into that trap when we use tired, old, overused language that everyone else uses too. Then, there’s the opposite side of corporate speak. It’s when the copy gets so creative and clever that it just really doesn’t clearly communicate the message that it’s designed to. When copywriting is too business or too clever, it fails to deliver results and that can literally push your audience away instead of pulling them in. It hurts trust which hurts conversion which hurts real business outcomes. You get the picture—copy matters. So then, what is the solution? Well, a good one is conversational copywriting and today, we’re talking with the mastermind of conversational copywriting. It’s Nick Usborne. Nick brings 40 years of copywriting experience to us today on the Actionable Marketing Podcast. You’re going to learn why direct sales copywriting is no longer effective and too old school for what we need today. You’re going to learn how to make copy that really stands out with a human voice. And you’re going to learn a few frameworks to write clear and compelling copy to top it off. Let’s get AMPed with Nick. All right, Nick, thank you so much for being on the podcast today. Nick: Well, thank you for inviting me. I’m really pleased to be here. Nathan: Well, we are pleased to have you and just to kick this thing off, I want to know a little bit more about you. I’m sure listeners are curious about your background. Could you share a little bit with us? Nick: Sure. Actually, you’ve caught me on my 40th anniversary. This is my 40th year as a professional copywriter. I started out as a trainee in an ad agency in London, England. That was my starting point way, way back. I started out working for agencies and then I was a partner in a couple of agencies but for the last 30 years, I pretty much just been freelancing. I’d assume to do better, not necessarily on my own, I’m constantly partnering with others but I’m not terribly good in a company setting. I’m a born and bread freelancer, I think. Nathan: No. It takes all kinds to run the world, right? Nick: Yeah, for sure. That’s what I’ve been doing forever. I guess there’s ups and downs. It shows a lack of imagination in some sense. I’ve done the same thing for 40 years but on the other hand, I got some depth in there, I got some depth of experience. I like to share that. Nathan: Definitely. I think that we can benefit from 40 years of this copywriting experience because I bet you have some mistakes along the way. If you can help us prevent those from happening, we’d appreciate that. Nick: Okay. Let’s see what we can do. Nathan: Nick, I know that you are an expert, so to say, in this topic of conversational copywriting. I think that might be even a term that you have coined. To just fill us in, how would you define conversational copywriting? Nick: This is a big, big question. We could just do this one question. Conversational copywriting, I guess, is the opposite of traditional, old school, hard charging, in-your-face, hype-filled copywriting. I’ve said the first half of my career, I was in the offline world, before the Web. I was in direct response. I used to write direct mails and junk mail. In those days, it was all pretty much hard-charging selling at an audience. The audience was on the scene. Direct mail, it’s a one-way medium. TV was. All old school media are one-way. We used to just push and we’d push. You push at a high volume to make stuff happen. Then along comes the Web and I loved that. I built my first website back in 1995. I suddenly realized, “Oh my goodness. This is different because this isn’t a one-way medium, this isn’t a broadcast medium, this is a medium where our audience also get to participate.” Even back then, in the mid 90s, anyone could join a discussion list, a group. It wasn’t like TV. It wasn’t one-way. It wasn’t owned and controlled by media companies. Everyone could jump in. Now, of course, everyone has their own Facebook page, you can have your own blog, these comment streams, social media, and people participate. This has got to mean significant change. The old in-your-face broadcast copywriting can’t be a good fit. This has to be more conversational in it’s approach because this is basically, by its very nature, the Web and certainly social media is almost by definition, social and conversational. That’s what has driven me for years now, to say, “Hey, guys. Enough with the old broadcast writing and selling at an audience. It’s now time to engage with an audience.” That’s a whole different mindset and a whole different way of writing.



