Social Inbox is available on Starter, Professional and Suite, and the networks it covers depend on your plan. This article lists which networks each plan covers, what comes in from each network, what you can do with it and how often it updates. To turn Social Inbox on, see Turn on and navigate Social Inbox.
Networks on each plan
Plan | Networks in Social Inbox |
|---|---|
The free plan | Social Inbox isn't included |
Starter | Facebook, Instagram |
Professional and Suite | Facebook, Instagram, LinkedIn (Pages only), Google Business Profile, X, YouTube, Bluesky, Mastodon, Threads |
Social Inbox doesn't support TikTok, Pinterest, LinkedIn personal profiles or Facebook Groups.
If you're on an older plan, see If you are on an older CoSchedule plan to find the current plan that matches yours.
What each network brings in
Each list below shows the items that appear in Social Inbox and what you can do with them there. Where an item syncs every 6 hours, it syncs every minute while you're logged in to CoSchedule.
Facebook Pages, on Starter, Professional and Suite.
- Comments on your posts: reply or like.
- Mentions from other Pages: reply or like.
- Mentions from personal profiles: like. These show as Anonymous, because CoSchedule can't bring in the person's name or photo.
- Direct messages to your Page: reply within 24 hours of the message being sent. After that, reply in Facebook.
- Updates: in real time, except mentions from personal profiles, which sync every 6 hours.
Instagram Business and Creator accounts, on Starter, Professional and Suite.
- Comments on your posts: reply.
- Tags of your account in images and videos: these show without the profile picture of the person who tagged you. Mentions in a caption or a comment don't appear.
- Direct messages: reply within 24 hours of the message being sent. After that, reply in Instagram.
- Updates: in real time, except media tags, which sync every 6 hours.
LinkedIn Company Pages, on Professional and Suite.
- Comments from other Company Pages on your posts: reply or like.
- Comments from personal LinkedIn profiles: reply or like. These show without the person's name or photo.
- Mentions from other Company Pages: reply or like.
- Updates: in real time.
Google Business Profile
On Professional and Suite.
- New reviews: reply, and update your reply.
- New questions: reply, and update your reply.
- Updates: Google makes this data available on its own delayed schedule, so the timing varies.
X
On Professional and Suite.
- Comments, mentions, reposts and quotes of your posts: reply or like.
- Direct messages: reply.
- Updates: in real time.
YouTube
On Professional and Suite. YouTube appears in Social Inbox only when your YouTube channel is connected as a social profile. In the list of networks to connect, it's called YouTube Shorts.
- Comments on your videos, both long-form videos and Shorts: reply, hide or publish. You can't reply to a hidden comment.
- Updates: every 6 hours.
Bluesky
On Professional and Suite.
- Mentions: reply or like.
- Replies to your posts: reply or like.
- Direct messages: reply. They appear in Social Inbox without your having to accept them first.
- Updates: every 6 hours.
Mastodon
On Professional and Suite.
- Mentions, replies and direct messages: reply or favorite.
- Updates: in real time.
Threads
On Professional and Suite.
- Mentions: reply. Mentions sync every 6 hours.
- Replies to your posts: reply. Replies update in real time.