Support

Billing FAQs

What plan am I on?

Your plan information is displayed on your Billing page. If you don't have access to that page you can contact support. Back To Top

How do I switch my billing frequency?

Marketing Calendar

  1. Open Settings
  2. Go to  Billing
  3. Click Edit Plan
  4. Select Monthly Billing or Annual Billing and complete your purchase.

Marketing Suite

Contact your CSM or email billing@coschedule.com to make this type of change. Back To Top

What payment methods do you support?

Marketing Calendar

Currently, we only accept credit card payments.

Marketing Suite

See the Vendor Information for Marketing Suite Customers section below. Back To Top

Can I be invoiced?

Marketing Calendar

No, we require a credit card to be kept on file and payment is automatically processed on your annual or monthly renewal date.

Marketing Suite

Yes, please contact your CSM or email billing@coschedule.com for more information. Back To Top

Will I get a reminder before my subscription renews?

Annual Subscriptions

An email reminder of annual subscription renewals will be sent to the owner of the account 7 days before the renewal date.

Monthly subscriptions

Renewal reminders are not sent for month-to-month subscriptions. Back To Top

What happens if a payment fails?

Below is the timeline for Marketing Calendar payment fails. For information about Marketing Suite payment fails, please contact your CSM or email billing@coschedule.com.

First Payment Fail

When a payment fails on your due date we send an email notification to your billing contact(s). The calendar remains accessible and items continue to publish as scheduled. A second request for payment is attempted 7 days after your due date. If you'd like your credit card to run again before then, please contact support.

Second Payment Fail

When a second attempt at payment fails you will lose access to your calendar and any scheduled items will not publish. The third request for payment is attempted 14 days after your due date. If you'd like your credit card to run again before then, please contact support.

Third Payment Fail

When the third attempt at payment fails it fails you will continue to not be able to access your calendar, and any scheduled items will not publish. A final request for payment is attempted 21 days after your due date. If you'd like your credit card to run again before then, please contact support.

Fourth Payment Fail

When the fourth (final) attempt at payment fails the account is canceled. Back To Top

Vendor Information for Marketing Suite Customers

Below you will find CoSchedule's vendor data information for Marketing Suite customers which includes information typically used in the accounts payable &/or accounts receivable process.

Legal Name & Physical Address

CoSchedule, LLC 318 E. Broadway Ave Bismarck, ND 58501

Billing Contact Information (email & phone)

Billing@coschedule.com (701)595-0567

Business Designation & Tax ID Information

CoSchedule is a Limited Liability Corporation (LLC) CoSchedule's tax ID is 46-5195650

Banking Information (can be used to send check & ACH payments)

Please contact your CSM or email billing@coschedule.com.

CoSchedule Supports the Following Payment Methods

Note, all subscriptions to the Marketing Suite product line are minimum of 12 months terms and annual payments are the default payment cycle. See your CoSchedule invoice for full updates.
  • Credit Card (net payment terms are due upon receipt)
  • Check (net payment terms are 15 days)
  • ACH (net payment terms are 15 days)
    • CoSchedule can support ACH payments from non-US based customers; a unique SWIFT code can be generated upon request

I'm not the right billing contact...

If we're reaching out to the wrong person, please reply or send an email to billing@coschedule.com and our billing team will update the contacts we have on record.

Where can I find my invoice(s) & other billing detail?

If you have access to the CoSchedule product, click here to be directed to the page that will display any invoice that has been generated in your account. An overview of your billing details can be accessed by the owner of your account at anytime here.

I'd like to start receiving invoices

The owner of your account could add your contact details to CoSchedule's billing page for you to receive any future invoices when they're generated. If you're unable to access this page, email billing@coschedule.com and our billing team will be happy to help.

I have an invoice I'd like to pay with a one-time credit card payment

CoSchedule can support sending a one-time credit card payment link to be used to pay any open invoice. Email billing@coschedule.com to be sent this one-time use link.

I'd like to mail you a check payment, what address should we mail this to?

CoSchedule, LLC 318 E. Broadway Ave Bismarck, ND 58501

I'd like to pay the invoice via an ACH payment, how can I do that?

This payment can be sent to CoSchedule's bank account information, please email billing@coschedule.com and we will supply you with this information. See above for the official name & address used by CoSchedule, LLC.

I need a SWIFT code

Email billing@coschedule.com and we will supply you with this information.

I need a PO or other special instructions documented on the invoice

Email billing@coschedule.com and we will provide the information you need.

Who do I contact to register CoSchedule as a vendor or have general vendor questions?

Email billing@coschedule.com and our billing team will help start this process.

Where can I get a copy of your W-9?

Email billing@coschedule.com and our billing team will help start this process

Additional Questions, Requests, Etc.?

Please contact us via email at billing@coschedule.com. You can expect a response within 24 business hours. Back To Top