What plan am I on?
Your plan information is displayed on your
Billing page. If you don't have access to that page you can
contact support.
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How do I switch my billing frequency?
Marketing Calendar
- Open Settings
- Go to Billing
- Click Edit Plan
- Select Monthly Billing or Annual Billing and complete your purchase.
Marketing Suite
Contact your CSM or email
billing@coschedule.com to make this type of change.
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What payment methods do you support?
Marketing Calendar
Currently, we only accept credit card payments.
Marketing Suite
See the
Vendor Information for Marketing Suite Customers section below.
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Can I be invoiced?
Marketing Calendar
No, we require a credit card to be kept on file and payment is automatically processed on your annual or monthly renewal date.
Marketing Suite
Yes, please contact your CSM or email
billing@coschedule.com for more information.
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Will I get a reminder before my subscription renews?
Annual Subscriptions
An email reminder of annual subscription renewals will be sent to the owner of the account 7 days before the renewal date.
Monthly subscriptions
Renewal reminders are not sent for month-to-month subscriptions.
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What happens if a payment fails?
Below is the timeline for Marketing Calendar payment fails. For information about Marketing Suite payment fails, please contact your CSM or email
billing@coschedule.com.
First Payment Fail
When a payment fails on your due date we send an email notification to your billing contact(s). The calendar remains accessible and items continue to publish as scheduled. A second request for payment is attempted 7 days after your due date. If you'd like your credit card to run again before then, please
contact support.
Second Payment Fail
When a second attempt at payment fails you will lose access to your calendar and any scheduled items will not publish. The third request for payment is attempted 14 days after your due date. If you'd like your credit card to run again before then, please
contact support.
Third Payment Fail
When the third attempt at payment fails it fails you will continue to not be able to access your calendar, and any scheduled items will not publish. A final request for payment is attempted 21 days after your due date. If you'd like your credit card to run again before then, please
contact support.
Fourth Payment Fail
When the fourth (final) attempt at payment fails the account is canceled.
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Vendor Information for Marketing Suite Customers
Below you will find CoSchedule's vendor data information for Marketing Suite customers which includes information typically used in the accounts payable &/or accounts receivable process.
Legal Name & Physical Address
CoSchedule, LLC
318 E. Broadway Ave
Bismarck, ND 58501
Billing Contact Information (email & phone)
Billing@coschedule.com
(701)595-0567
Business Designation & Tax ID Information
CoSchedule is a Limited Liability Corporation (LLC)
CoSchedule's tax ID is 46-5195650
Banking Information (can be used to send check & ACH payments)
Please contact your CSM or email
billing@coschedule.com.
CoSchedule Supports the Following Payment Methods
Note, all subscriptions to the Marketing Suite product line are minimum of 12 months terms and annual payments are the default payment cycle. See your CoSchedule invoice for full updates.
- Credit Card (net payment terms are due upon receipt)
- Check (net payment terms are 15 days)
- ACH (net payment terms are 15 days)
- CoSchedule can support ACH payments from non-US based customers; a unique SWIFT code can be generated upon request
I'm not the right billing contact...
If we're reaching out to the wrong person, please reply or send an email to
billing@coschedule.com and our billing team will update the contacts we have on record.
Where can I find my invoice(s) & other billing detail?
If you have access to the CoSchedule product,
click here to be directed to the page that will display any invoice that has been generated in your account. An overview of your billing details can be accessed by the owner of your account at anytime
here.
I'd like to start receiving invoices
The owner of your account could add your contact details to
CoSchedule's billing page for you to receive any future invoices when they're generated. If you're unable to access this page, email
billing@coschedule.com and our billing team will be happy to help.
I have an invoice I'd like to pay with a one-time credit card payment
CoSchedule can support sending a one-time credit card payment link to be used to pay any open invoice. Email
billing@coschedule.com to be sent this one-time use link.
I'd like to mail you a check payment, what address should we mail this to?
CoSchedule, LLC
318 E. Broadway Ave
Bismarck, ND 58501
I'd like to pay the invoice via an ACH payment, how can I do that?
This payment can be sent to CoSchedule's bank account information, please email
billing@coschedule.com and we will supply you with this information. See above for the official name & address used by CoSchedule, LLC.
I need a SWIFT code
Email
billing@coschedule.com and we will supply you with this information.
I need a PO or other special instructions documented on the invoice
Email
billing@coschedule.com and we will provide the information you need.
Who do I contact to register CoSchedule as a vendor or have general vendor questions?
Email
billing@coschedule.com and our billing team will help start this process.
Where can I get a copy of your W-9?
Email
billing@coschedule.com and our billing team will help start this process
Additional Questions, Requests, Etc.?
Please contact us via email at
billing@coschedule.com. You can expect a response within 24 business hours.
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