Billing FAQs

Read frequently asked billing questions and answers below.
 

How do I switch my billing frequency?

Social and Agency Calendar

  1. From your calendar, open Settings
  2. Click Billing
  3. Click the ellipsis menu near your calendar subscription and select Change Plan
  4. From here you can switch between monthly and annual billing cycles.

Content Calendar, Agency Pro, and Marketing Suite

Contact your CSM or email billing@coschedule.com to make this type of change. Back To Top

What payment methods do you support?

Social and Agency Calendar

Credit card, bank account, Apple Pay (in Safari browser), and Google Pay (in Chrome browser).

Content Calendar, Agency Pro, and Marketing Suite

See the Vendor Information for Managed Plans section below. Back To Top

Can I be invoiced?

Social and Agency Calendar

No, payment is automatically charged upon monthly or annual renewal.

Content Calendar, Agency Pro, and Marketing Suite

Yes, please contact your CSM or email billing@coschedule.com for more information. Back To Top

Will I get a reminder before my subscription renews?

Annual Subscriptions

An email reminder of annual subscription renewals will be sent to the owner of the account before the renewal date.

Monthly subscriptions

Renewal reminders are not sent for month-to-month subscriptions. Back To Top

What happens if a payment fails?

Social and Agency Calendar

After the first failed attempt to collect a payment, your invoice will become past due and you will lose access to your calendar. We'll attempt to collect payment another seven times in the next month before marking the invoice as unpaid and canceling the subscription. After each failed payment attempt you'll receive an email with a link to update your payment method. If you need further assistance, please contact support.

Content Calendar, Agency Pro, and Marketing Suite

For information about payment fails, please contact your CSM or email billing@coschedule.com. Back To Top

Vendor Information for Managed Plans

Below you will find CoSchedule's vendor data information which includes information typically used in the accounts payable &/or accounts receivable process.

Legal Name & Physical Address

CoSchedule, LLC 318 E. Broadway Ave Bismarck, ND 58501

Billing Contact Information (email & phone)

Billing@coschedule.com (701)595-0567

Business Designation & Tax ID Information

CoSchedule is a Limited Liability Corporation (LLC) CoSchedule's tax ID is 46-5195650

Banking Information (can be used to send check & ACH payments)

Please contact your CSM or email billing@coschedule.com.

CoSchedule Supports the Following Payment Methods

Note, all subscriptions to the Content Calendar, Agency Pro, and Marketing Suite product line are minimum of 12 months terms and annual payments are the default payment cycle. See your CoSchedule invoice for full updates.
  • Credit Card (net payment terms are due upon receipt)
  • Check (net payment terms are 15 days)
  • ACH (net payment terms are 15 days)
    • CoSchedule can support ACH payments from non-US based customers; a unique SWIFT code can be generated upon request

I'm not the right billing contact...

If we're reaching out to the wrong person, please reply or send an email to billing@coschedule.com and our billing team will update the contacts we have on record.

Where can I find my invoice(s) & other billing details?

An overview of your billing details can be accessed by the owner of your account at any time from Settings > Billing > Payments.

I'd like to start receiving invoices

Send an email to billing@coschedule.com and our billing team will be happy to help.

I have an invoice I'd like to pay with a one-time credit card payment

CoSchedule can support sending a one-time credit card payment link to be used to pay any open invoice. Email billing@coschedule.com to be sent this one-time use link.

I'd like to mail you a check payment, what address should we mail this to?

CoSchedule, LLC 318 E. Broadway Ave Bismarck, ND 58501

I'd like to pay the invoice via an ACH payment, how can I do that?

This payment can be sent to CoSchedule's bank account information, please email billing@coschedule.com and we will supply you with this information. See above for the official name & address used by CoSchedule, LLC.

I need a SWIFT code

Email billing@coschedule.com and we will supply you with this information.

I need a PO or other special instructions documented on the invoice

Email billing@coschedule.com and we will provide the information you need.

Who do I contact to register CoSchedule as a vendor or have general vendor questions?

Email billing@coschedule.com and our billing team will help start this process.

Where can I get a copy of your W-9?

Email billing@coschedule.com and our billing team will help start this process

Additional Questions, Requests, Etc.?

Please contact us via email at billing@coschedule.com. You can expect a response within 24 business hours. Back To Top