Support

Billing FAQs

How do I switch from annual to monthly (or monthly to annual) billing?

Visit the Billing page and click Edit Plan. Select the billing frequency you'd like and complete your purchase.
Note: If you are in a Marketing Suite plan, please contact your CSM to make these changes.
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If my payment fails, what happens?

If payment fails on the due date, we send an email notification about that. The calendar remains accessible and items continue to publish as scheduled.

The 2nd request for payment is attempted 7 days after the due date. If it fails, you will lose access to your calendar, and any scheduled items will not publish.

The 3rd request for payment is attempted 14 days after the due date. If it fails, you will continue to not be able to access your calendar, and any scheduled items will not publish.

A final attempt for payment is attempted 21 days after the due date. If it fails, the account is canceled.

If you would like your credit card to run again, please contact support. Back To Top

Will I get a reminder before my subscription renews?

For annual subscriptions, the owner of the account will get an email notice 7 days before the renewal date. Month-to-month subscriptions do not get a renewal notice. Back To Top

Can I be invoiced?

Unless you have an advanced subscription plan with a signed contract we cannot invoice for payment. Back To Top

Can I pay with PayPal?

Currently, we only accept credit card payments. Back To Top

What plan am I on?

Only Owners or Managers of the account will be able to access plan information. If that describes you, you can log into your CoSchedule account and go to your Billing screen and the subscription plan that you are on will be displayed. If you would like to see the current plans available, you can find those on our pricing page. Back To Top

Will I lose my scheduled social messages if I downgrade to Marketing Calendar Free?

Scheduled social messages will not be lost by downgrading to Marketing Calendar Free, but you will be unable to schedule new social messages until you have less than 5 social messages scheduled. Back To Top