- How do I switch from annual to monthly ( or monthly to annual) billing?
- If my payment fails, what happens?
- Will I get a reminder before my subscription renews?
- Can I be invoiced?
- Can I pay with PayPal?
- What plan am I on?
How do I switch from annual to monthly (or monthly to annual) billing?
Switch from Monthly to Annual
If you currently have a monthly subscription, look for the “Switch to annual billing (Save $$$)” link underneath the recurring payment information. Click that link and you will cancel your monthly subscription and create an annual subscription. You will be charged the full amount for the annual subscription at that time (minus any credit for your monthly subscription) and it will renew 12 months from that date.
Switch from Annual to Monthly
If you have an annual subscription, look for the “Switch to monthly billing” link underneath the recurring payment information. Click that link and you will cancel your annual subscription and receive a credit to your account which will, in turn, be used immediately to pay for the month-to-month subscription that you just created. Your next monthly payment will be on that date the following month (in approximately 30 days).
If my payment fails, what happens?
If payment fails on the due date, we send an email notification about that. The calendar remains accessible and items continue to publish as scheduled.
The 2nd request for payment is attempted 7 days after the due date. If it fails, you will lose access to your calendar, and any scheduled items will not publish.
The 3rd request for payment is attempted 14 days after the due date. If it fails, you will continue to not be able to access your calendar, and any scheduled items will not publish.
A final attempt for payment is attempted 21 days after the due date. If it fails, the account is canceled.
If you would like your credit card to run again, please contact support.
Will I get a reminder before my subscription renews?
For annual subscriptions, the owner of the account will get an email notice 7 days before the renewal date. Month-to-month subscriptions do not get a renewal notice.
Can I be invoiced?
Unless you have an advanced subscription plan with a signed contract we cannot invoice for payment.
Can I pay with PayPal?
Currently, we only accept credit card payments.
What plan am I on?
Only Owners or Managers of the account will be able to access plan information. If that describes you, you can log into your CoSchedule account and go to your Billing screen and the subscription plan that you are on will be displayed. If you would like to see the current plans available, you can find those on our pricing page.
Do you have any specific feedback for us?
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