FAQs

• Why is my social message not showing the correct link image?

  Why is this happening? If you’re experiencing this, it’s likely due to one of the following: The link you’ve published does not have the proper Open Graph tags – these […]

• Why do I have to reauthenticate my Facebook or Instagram accounts all the time?

  If you have multiple Facebook/Instagram Social Profiles, when you go through the process of reauthenticating them you will need to select ALL the accounts that are available to you. If […]

• Why Didn’t My Social Messages Publish?

  First, you will be notified if your social messages fail to send. We make six attempts to send your social messages. If a message does not send, we will determine […]

• Why Didn’t My Messages or Post Go Out? (Draft Status)

  If your Blog Posts, Social Campaigns, or standalone social messages aren’t going out, one possibility is that they are still in Draft status. How do you know if your items […]

• Where is My WordPress Data Stored?

  All WordPress content remains in WordPress. CoSchedule will update your WordPress data as you direct it, but the data will remain there. Other data, such as team collaboration and tasks, […]

• Creating Social Messages for Old WordPress Posts

  Repromoting old WordPress posts help you get more eyes on your valuable content. Too many people spend a lot of time creating great content and don’t promote it enough, but […]

• How to Add Emojis

  Add emojis with keyboard shortcuts available for both Windows and Mac operating systems. Mac OS Put your cursor where you would like to add the emoji. Press Command + Control […]

• Can I Use CoSchedule with Squarespace, Joomla, or Drupal?

  Yes, working with any website inside of CoSchedule is very easy! View the video below or scroll down to see how CoSchedule customers with any website organize their content in […]

• What Are the Best Image, Video, and GIF Sizes for Social Messages?

  We recommend the following sizes for media to have your social messages look their best when posted to the various social platforms. Facebook Image Facebook images look best when they […]

• Why are URLs not being posted in the content of my Link-Type Messages?

  If you have added the {Permalink} Social Helper or a URL to the Text of your Link-Type message, you might see that the URL is not being posted when publishing […]

• Can CoSchedule Publish Facebook Events?

  CoSchedule is unable to publish Facebook Events. You can schedule and manage events inside of CoSchedule, but publishing Facebook Events is currently unavailable.

• Why Can’t I Connect My Personal Facebook Profile?

  We are no longer able to connect personal Facebook profiles to CoSchedule due to Facebook deprecating the permission that grants third-party applications access to publish posts to Facebook as the […]

• Can CoSchedule Publish to LinkedIn Groups?

  On May 12th, 2015, LinkedIn announced that they would be eliminating your publishing access to LinkedIn Groups through the API that CoSchedule uses to connect to LinkedIn. We are very […]

• Why Is “CoSchedule App” Showing up on My Facebook Posts?

  Posts published to Facebook Profiles and Groups by CoSchedule will have a “CoSchedule App” link. Unfortunately, this is something Facebook requires all third-party applications to add and is not removable. Facebook […]

• Can I Print a Copy of My Calendar?

  Printing Options Include: Try options that come with Read-Only Views. You can print a copy of your calendar through our Calendar Sync integration. Whether you need just projects or social […]

• Can I Schedule Repins on Pinterest?

  Inside CoSchedule, you are only able to schedule new pins on Pinterest. If you want to repin something, you will need to repin directly through Pinterest. You cannot use a […]

• Can I use the Grammarly browser extension with CoSchedule?

   If you use Grammarly and have installed their browser extension, it can cause problems with the display of CoSchedule. We recommend that you disable it for the CoSchedule app […]

• Does CoSchedule Have a Public API?

  CoSchedule currently does not have a public API. If you’re wanting to connect other tools to CoSchedule, we do have Webhooks capability and integrate with Zapier.

• How to Change the Owner of Your Organization

  Here are the steps you need to take to change the Owner of your calendar. For multiple users: Go to the Team Members tab. Click the edit button on the right side of the […]

• How much storage do you offer and what are file size limits?

  CoSchedule offers 1TB of storage and the ability to purchase more if needed. The size limits for individual files are noted below: Video Files: The maximum file size is 1 […]

• If You Change Your WordPress Domain Name or Host

  If you have your WordPress site connected to your calendar and are considering a change in domains or hosts, or moving from a staging blog to a live blog, please […]

• Post Titles are Being Overwritten by Email Address

  This is an issue with the LastPass tool. CoSchedule has configured our application so that LastPass will ignore our title fields, but you need to enable the setting in your […]

• How do I Schedule GIFs to Twitter and Facebook?

  To learn how to schedule a GIF for Facebook visit this Support Doc. To learn how to schedule a GIF for Twitter visit this Support Doc.

• What Kind of Support Do You Offer?

  Our customer support team is available Monday through Friday 7 am – 6 pm CST. Send an email to support@coschedule.com or start a live chat. We’d love to hear from […]

• Which Browsers Does CoSchedule Support?

  Certain browsers and versions will not be compatible with CoSchedule. Here are the minimum browsers and versions that CoSchedule currently supports.  If you are using a browser that CoSchedule supports and […]

• Why are my Bitly links broken?

  When a Bitly link fails inside of a social message, the most common reason is that the placeholder link https://bitly.com/******/ was copied from a previous message and pasted into the […]