- Clarity around what demand generation is (and is not). It’s a somewhat confusing concept due to the amount of overlap between it and other marketing disciplines.
- An outline for how to plan a demand gen strategy. Get templates and guidance you need to start putting a plan into practice.
- Links to actionable blog posts and other reliable sources. Check the Recommended Reading callouts throughout the post for more detailed guides on how to implement each piece of your strategy. This is a broad topic, and condensing down everything about it into one post isn’t entirely possible. But, you can consider this your one bookmarkable hub to find all the resources you’ll need in one place.
What Exactly is Demand Generation?This genuinely isn’t a dumb question. Demand generation, as a marketing term, describes a broad set of practices and tactics that are all centered around one thing: making people care about your product. It encompasses everything an organization does to raise awareness and build interest in what they sell. That can include branding, public relations, content marketing, or anything else that helps turn audiences from not knowing you exist, to wondering why they didn’t buy sooner.
How Does That Differ From Lead Generation?You’ve probably heard the term lead generation too, and might be wondering how it differs from demand gen. Solomon Thimothy from Clickx sums up the distinction between the two well in this video:
What's the difference between #LeadGeneration and #DemandGeneration?Click To Tweet
Understanding Why Demand Generation MattersNo one cares about your brand. At least, not until they realize they have a problem that needs solving, or they discover a want for a particular type of product or service. But, even then, once their search for a solution begins, you have plenty of competitors they could find instead. So, it’s up to you to build interest in your industry, get in front of potential customers, and deliver the kind of value that’s going to attract people to you (instead of any of the number of other options they might have). This isn’t going to happen by accident. And it’s not going to happen without the help of the right knowledge and tools, either.
Get Templates and Resources to Implement Your Demand Gen Strategy.Click To Tweet
Get Templates and Resources to Implement Your Demand Gen StrategySo, that’s where demand generation steps in: getting people to care and to buy. And to make it work, marketers need to be there at every stage of the funnel, from awareness to post-purchase. So, before you get too much further along, now is a good time to download your demand gen strategy template kit. It includes the following resources (that you’ll learn to use throughout this post):
- Marketing Strategy Guide (PDF): A comprehensive guide to planning your strategy.
- Marketing Strategy Template (Excel or PowerPoint): Useful for documenting that strategy from a demand generation perspective.
- Marketing Calendar Template: Keep the planning and execution of said strategy organized and intentionally mapped out.
What’s a Person Really Trying to Do When They “Engage” With “Brands”?For any of this to really work, people have to genuinely want your product or your services. But before they’ll have that desire, they need to have a problem to solve. Either one they’re currently struggling with, or one they didn’t know they had. Your demand gen strategy should speak to both of these scenarios. This means you’ll need content, advertising, PR, and other customer-facing communications that both meet your customers where they’re at right now, and that makes them aware of the problems they’re dealing with but either don’t know they have or don’t know how to describe. That’s how you generate demand. You don’t just talk about features or offer up empty platitudes about the greatness of your product. Instead, you find as many emotional buttons as you can, and you press all of them.
Getting Started With a Basic Demand Generation StrategySo, how do you actually get your hands dirty and start generating some real demand for your stuff? Like so many things in marketing, the most logical place to start is by outlining a simple strategy. Something that can provide a general roadmap to follow and help you reach your end destination. Now, a lot of this is going to sound remarkably similar to developing a marketing strategy (or maybe more specifically, a content marketing strategy) in general. And certainly there’s overlap; this is a type of marketing strategy, but one with a specific purpose of building up demand for your business. That singular intentional purpose of vision is what separates what we’re talking about here, from strategy in the broader sense.
Identifying Your Target Audience: Who Should Be Buying From You?Everything starts with understanding your core customer base and who you want to reach. Without that knowledge, any tactic you execute is liable to fall flat and fail to resonate the way you need it to for anyone to care about your brand. If your team has already built personas and done customer research, you’re ahead of the game (and if not, you can learn how to get started developing one here). In the event you’re starting from scratch here (or have only a vague idea who your audience is), here are some easy places to start:
- Create a survey. Put together 10 questions using Survey Monkey, CrowdSignal, or another survey app, and distribute it to your email list and social media followers (even if your followings aren’t that big yet).
- Use Twitter polls. They’re quick, free, and provide instant feedback. Get started here.
- Talk to your customer service team. No one knows your customer’s pain points better.
Figuring Out Messaging That MovesWhat’s the biggest problem your target customer base has that your product solves? If answering that sounds like marketing 101, you’re right. It’s that basic. But, that’s also what should be driving your strategy here. Odds are you can spin those problems into tons of content from the top of the funnel down to the bottom, too. Speaking to those problems with the right messaging is where everything starts. The best place to start is with some sort of brand positioning statement. This can be a simple paragraph of text that clearly describes your brand and your unique value proposition. This SlideShare deck from Mark Acsay goes into deeper detail on how to do this: Pulling this together requires a few things:
- An understanding of your key personas. And their key pain points.
- An understanding of your business. And how you address those pain points.
- An understanding of your industry. And what separates you from your competitors.
“Our [PRODUCT] uniquely serves [TARGET CUSTOMERS] by solving [PROBLEM] with [UNIQUE FEATURE] to provide [BENEFIT].”You can expand or rewrite this template any way you’d like. All that matters is that you include something around your product, its unique benefits, and how you solve problems for your customers in a way no one else can (by identifying what makes you unique). However you write this statement, that’s what you need to have internal clarity on. This message should drive every piece of content and consumer-facing communication you publish.
Lay Out Some Basic Demand Gen Tactics and Content TypesYou don’t need to get too deep just yet. The idea of this strategy is, after all, to keep things simple and flexible. When you’re not sure what might work best, this approach prevents spending too much time guessing at effective tactics before you’ve tested what’s effective. So, start with three questions:
- What are you doing right now that’s working well? Your best path forward is often to double down on what’s bringing in leads right now.
- What are you doing right now that’s struggling? Your next best path is to shore up an area that’s weak, or potentially consider discontinuing that tactic.
- What might you do in the future to improve results? Are there tactics that you have reason to believe could work well? Try taking some small steps toward experimenting with them to see if you can make a spark, then pour on the gas once you see signs of success.
- Your go-to tactics for success. These should be your bread and butter and get the majority of your time and investment.
- Tactics on the chopping block. Is it possible your execution of these tactics is poor? Or they haven’t been given enough time to succeed? Ask those questions first, then commit to improvement, or move on.
- The tactics you’re considering adding. Think trending tactics or new channels that may be a good fit for your business (while avoiding chasing shiny objects or overinvesting in dead ends before testing for effectiveness).
- Creating top-of-funnel content to attract potential customers. This includes optimizing website and blog content for topics related to customer pain points or things they’re interested in. It can also include social media campaigns, PR outreach, webinars, and more.
- Adding gated resources behind opt-in forms on website pages and in blog posts. The tactics outlined above are ultimately intended to move people to your site, where they fill in a lead generation form.
- Using email automation to continue sending valuable content and offers to those leads. This is a great way to continue providing value to your email subscribers (and eventually, influence purchasing decisions).
- Working with the sales team to score leads and identify top prospects. This works best as a joint process to ensure the content you're creating is attracting quality leads.
- Continuing to provide existing customers with useful information and ad retargeting. Keep communicating with customers even after they've purchased. This helps build loyalty.
Planning Content That Will Spur Your Audience to ActionSo, there are lots of different tactics and mediums you can use to get your message across. If you need a bit more guidance on where to start, try following this process (which will use traditional content marketing tactics).
Start With Keyword ResearchBefore doing anything else, you need to get some data on what your target customers might be interested in. Keyword research is an excellent place to start. It gives you quantifiable data that helps you understand what people want based on what they’re searching for. Beyond its value for SEO, keyword data can also clue you into the topics your audience cares about most (which can even help inform your strategy for non-search optimized content). The process typically works something like this:
- Create a spreadsheet. Like the one included in this post from Ann Smarty here.
- Use a mix of free and paid keyword research tools. Ahrefs, Moz, and Serpstat are great paid SEO software suites with keyword research tools. Ubersuggest and KeywordTool.io are solid free options too.
- Generate a massive list of keywords. Then, prioritize them based on need (how important they are to your business) and opportunity (how likely you are to rank on them).
Generate Ideas for CampaignsNext, it’s time to start planning some integrated campaigns around your desired keywords and topics. Delivering a singular targeted message across multiple channels magnifies the odds that you’ll get in front of the right people, and get in front of them enough to drive that message home. A solid campaign will typically include:
- A goal. What KPI or metric will your campaign move the needle on?
- One big idea. A hook or a general concept that’s connected with your customer’s interests.
- A key message. The main idea or proposition you want to communicate.
- Strategic selection of channels. Not necessarily every channel at your disposal, but the best ones for your message.
- A plan to measure results. Go beyond vanity metrics and know how much demand you’re actually generating.
Start Planning Campaigns on Your Marketing CalendarDemand generation campaigns have a lot of moving parts and keeping everything moving in the right direction requires having full visibility of the strategy’s execution. A calendar of some sort is immensely useful here, whether you use CoSchedule or another option. Some key benefits here include:
- Getting your strategy organized. Organized marketing teams are 397% more likely to report success (according to research data from CoSchedule).
- Avoiding last-minute fire drills. Instead of generating ideas on the fly, you can plan out exactly what you’ll be creating ahead of time.
- Giving your entire team full visibility. Collaboration becomes much easier when everyone can see what they’re responsible for and what’s being worked on. This is particularly true when managing multiple projects and campaigns at once.
Executing Your Strategy From Start to FinishOnce you have a plan in place, it’s time to put it into action. Use this mini-library of content from the CoSchedule Blog to dive deeper into any areas that are most relevant to your needs:
Measuring Demand Generation the Right WayIf there’s anywhere that demand gen distinguishes itself from other general marketing practices, it’s in measurement. Sure, you can measure typical lead indicators like search engine rankings, traffic, and email signups (and you should keep an eye on these things). But, to truly understand if you’re generating demand, you need to look deeper and track how many qualified leads your content and campaigns are bringing in. This involves:
- Knowing how to score leads. See the reading links below.
- Having the capability to track your leads. You’ll likely need a quality CRM tool to do this right (ex: Salesforce, etc.).
- Establishing a reporting cadence. Setting up a weekly, monthly, quarterly, and annual reporting schedule is beneficial.
- The Basic Science Behind Lead Scoring (Salesforce): Some useful theory that’s good to understand.
- Lead Scoring 101: How to Use Data to Calculate a Basic Lead Score (Hubspot): This is a great introduction to lead scoring to help you get started.
- The 10 Elements of an Effective Lead Scoring Model (AudienceOps): A framework for approaching lead scoring effectively.