How to Structure Modern Marketing Departments For Success
- What skills will you need and who has those skills?
- How will you organize your team for maximum efficiency and success?
- What tools and software do you need to keep everyone in sync?
How to Structure Modern Marketing Departments For Success via @CoScheduleClick To Tweet
Snag Your Free Marketing Org Chart Template...It’s easier to achieve success when you can visualize it. Using this template, you can map out your org chart easily to help you and your company see what a successful team structure should look like. This also helps everyone understand their coworkers’ roles and big-picture value.
... And Manage Your Marketing Department With the Team Management Dashboard in CoScheduleManaging marketing teams effectively requires the right tools, and there's no better choice than CoSchedule with Team Management Dashboard. This nifty new tool helps teams:
- Coordinate internal resources effectively to ensure the right team members are working on the right things.
- Balance workloads and resource allocation, so your team can plan ahead without burning out.
- Plan project timelines and monitor progress, so you can plan your work, work your plan, and measure productivity.
Why Pay Attention to Team Structure?With so many competing priorities vying for your attention, what makes this so important? The answer is simple: well-organized teams are better positioned to succeed than ones that aren't. However, getting it right isn't easy. What if...
- You have the right people on the wrong team?
- You lack the right teams to support the right people?
- The right people can’t communicate because of a communication barrier between teams?
A good team structure can have an outsized impact on future success.Click To Tweet
What Do Common Marketing Team Structures Look Like?There’s no such thing as an ideal one-size-fits-all team structure. Different models may work better for different organizations and industries. The size of your overall company plays an impact, too. If you’ve spent much time searching for examples to follow, odds are you’ve felt overwhelmed. It’s not uncommon to hear advice suggesting you need a dozen roles for one team, and multiple teams spread across your entire marketing department. That might make sense for large enterprises with tons of resources, but for the majority of companies, that may not be realistic. To simplify things, here are some theoretical examples for companies of different sizes.
Small Business Marketing Team Structure: Lean and Scrappy.In a small business, odds are you’re hiring one or two people to tackle marketing. If you’re fortunate, you may have three or more. When available talent is this thin, how do you prioritize what these folks should be doing?
- Content Creation: Your marketer(s) will need to be able to update website content, write blog posts, and craft catchy copy for social media and email.
- Graphic Design: At a minimum, a working knowledge of Photoshop (or, failing that, free design apps like Canva) will be necessary.
- Technical Skills: A basic grasp of SEO is likely essential. A general ability to use a content management system (like WordPress) will be useful, too.
- Social Media Management: This can easily consume tons of time. (Scheduling tools can help).
- Project Management: How will you keep everything on track?
Mid-Level Marketing Team Structure: Building for Growth.At this point, your marketing department may have multiple teams.
Enterprise Marketing Team Structure: Specialists With Deep Expertise.Large companies (200+ employees) may have more layers of management with more specialized teams with deep expertise in specific areas. Here’s a generic example:
Take a Look at Example Marketing Org Charts (Courtesy of HubSpot)So far, this post has presented a few, general examples. HubSpot did an excellent job breaking down seven common org structures, along with their respective pros and cons, getting a bit more granular into each one.
Functional Org ChartThis example is broken down across business functions. One can assume each spoke under marketing leads to more sub-teams (e.g. content, social, analytics, and so forth). It’s also interesting to note how marketing and sales operate side-by-side. After all, someone has to close deals on the leads marketing generates. Source: HubSpot
How can you construct a functional marketing org chart?Click To Tweet
Divisional Org ChartIn this next example, the company is organized based on product-category departments. Each department could presumably have its own marketing team. This type of structure is common at large enterprises that make lots of different types of products. For example, consider a company like Samsung, which produces everything from phones to refrigerators. Source: HubSpot
Market-Based Org ChartThis example is similar to the previous one, except teams are split up based on customer-centric divisions instead of product-based ones. Source: HubSpot
Geographical Org ChartFor extremely large enterprises or companies with offices around the world, a geographic org chart, like this one, may make sense. A company with different geographic-based teams within a country might use something similar as well. Source: HubSpot
Is your marketing org chart based on geography and location?Click To Tweet
Process-Based Org ChartNext up is a process-based structure, where teams are divided up based on where they fit in the production of a product, from ideation all the way through to customer service. In this example, however, it’s unclear exactly where marketing may fit — though content can certainly support all initiatives shown. Source: HubSpot
Matrix Org ChartIf this one reminds you of a certain early 2000s movie series, you’re not alone. This example illustrates a different kind of matrix though. It’s similar to some of the examples above, but instead of different divisions having their own marketing teams, the marketing, sales, and service functions all answer to one department head. From there, smaller sub-teams work with each division. It’s a subtle, but important, distinction. Source: HubSpot
Circular Org ChartIn a circular organizational structure, a marketing services department responds to work requests from other areas. Source: HubSpot
Have you tried using a circular marketing org structure?Click To Tweet
Team-Based Org ChartsNext, let’s look at what individual teams could look like when mapped out.
Content Marketing TeamYou don’t need an enormous team to start content marketing, but the work requires lots of different tactics and disciplines, and the more help you have, the better. What can this type of team look like at a large organization? Here’s an example from Hubspot, a company that certainly knows how to do content marketing via Revenify:
Social Media TeamSeem a little complex? This example from Weber Shandwick takes a more high-level view: Weber Shandwick Origin offers another way of looking at your social media team, introducing an analyst role: Origin Outside
Public Relations TeamIt’s easy to think of PR as nothing more than media relations, which is a complex discipline unto itself, but this would be a misnomer. Modern public relations is multi-faceted and spans lots of areas, as this illustration of the PESO model from Spin Sucks illustrates: Source: Spin Sucks
What does your PR team org chart look like?Click To Tweet
Inbound Marketing TeamNow, what about holistic inbound teams that bring paid and organic strategies together, under one roof? Here’s how Mojo Media Labs breaks it down: Source: Mojo Media Labs
SEO TeamSearch engine optimization is interesting because it often spans several teams across an organization. BuiltVisible breaks down four different areas a single SEO team needs to cover: technical SEO, content, outreach and off-site SEO (links), and analytics. Source: BuiltVisible
How should SEO teams be structured?Click To Tweet
What’s the Problem With Following Someone Else’s Org Chart?It’s easier to know what to do when you have a good example to follow. When it comes to organizing your marketing department, you have to do what makes the most sense for your company. That may or may not entail following a template down to a T.
The best marketing org structure is the one that's designed specifically for what your organization needs.Click To Tweet
How Did CoSchedule Grow Its Marketing Teams?When CoSchedule first started, Nathan Ellering (now Head of Demand Generation) was a one-person team. While CEO and co-founder, Garrett Moon, contributed content and guidance, all things marketing were owned by a single staffer. Talk about a high-pressure environment. The upside? Nathan had total creative control and free reign to test what worked and what didn’t. He’d learn a new tactic or get started with a new channel. Then, once he figured it out, another team member would be brought on board to take it over. Eventually, more teams were added to tackle new tasks, each strategically selected to support business growth for a fast-moving startup. Product Marketing promotes the CoSchedule product itself: While Branding and PR helps tell CoSchedule's story to the world:
Is it time to rethink your marketing org chart? See how @Coschedule structures its marketing teams and get inspired:Click To Tweet
How to Build Your Own Marketing DepartmentThe best marketing team layout is the one you build yourself. A structure that’s tailored to your own needs is going to work better than rigidly sticking to the way things have always been done, or filling roles you think you need because they’re what everyone else is doing.
Start With Jobs to Be DoneBefore thinking about specific roles, think about the work that needs to be completed. This doesn’t necessarily mean figuring out what’s the next hot marketing trend and hiring to fill that gap. It means figuring out what makes the most sense for your business, and finding talent to fit your own needs. That’s what the CoSchedule team did when it started out. The results speak for themselves, and they might not have been attained as easily — had the company followed a traditional hiring pattern. In the early days (and even now), CoSchedule leaned heavily on inbound marketing; creating top-notch blog content to attract leads. The strategy was simple:
- Do basic keyword research.
- Create content answering those queries.
- Promote it via social media and email.
Research Your IndustryYour competition got where they are somehow. Copying them isn’t necessarily a recipe for duplicating success, but studying them might give you ideas on which roles you need to hire. Start by searching names and job titles on LinkedIn. Enter a company of similar size to your own, one you admire, or perhaps a competitor, into the search bar: Next, scroll through the results to find Job Titles: Then, build a spreadsheet mapping out roles you find and where they might logically fit: This can help you sketch out a loose idea of how a marketing department like yours might be structured. You might also reveal roles or opportunities you hadn’t considered before.
Determine the Most Important Work That Will Make the Most ImpactCoSchedule focuses on 10X marketing. This means prioritizing projects that deliver 10X improvements, rather than 10% improvements. It has allowed the company to grow immensely and guides how decisions get made. The goal: figure out the channels, tactics, and strategies that will contribute to 10X business growth. Any marketer or team can follow a similar framework for determining which roles should be filled first. Here’s a brief explanation of how it works from our CEO Garrett Moon:
Prioritize ChannelsHere are some findings from a survey conducted by Get Response:
Determine the Roles That Fit Each ChannelBroadly speaking, which roles will own which tactics and channels? Some channels might touch multiple teams (e.g. customer service, PR, and content might all use social media for different purposes).
Determine the Tasks in Which Each Role Should Be ResponsibleYou know what needs to be done. Now, who will own which tasks? This ties back into your "Jobs to be Done". For each job or task, list the steps required to complete it. Here’s an example of what this might look like for creating a blog post:
- Generate an idea.
- Do keyword research.
- Write an outline.
- Execute post based on outline.
- Design visual content.
- Editing and review.
- Schedule on editorial calendar.
- Measure performance.
- Ideation and writing execution might fall onto content marketing.
- Keyword research might, too, if the organization doesn’t have a dedicated SEO specialist.
- A graphic designer would be best for creating stunning visual content.
- An editor or manager would need to review and schedule content.
- If a team has a dedicated analyst or analytics team, they’d own measuring performance and extracting actionable insights from data.
Find the Best TalentSports teams sometimes draft talent using what’s called a “best available player” approach. This means that regardless of current talent gaps on their roster, they’ll take the best overall players they can find. Then, they’ll strategize on how to make the best use of those players. It’s all about doubling down on strengths and finding ways to mitigate weaknesses, if they can’t be eliminated completely. Businesses often do something similar, where they’ll make room for talented team members, even if they weren’t initially hiring for their role. Where can you find these folks? Consider the following places:
- Networking Events: Are there any relevant professional groups or marketing meetups in your area?
- Conferences: Large marketing conferences, like Inbound and Content Marketing World, may be great places to find talent.
- Social Media: Reach out to your network for referrals. Someone you know might pass along your next great hire. Be sure to post about job opportunities on LinkedIn, or even consider doing some cold outreach to promising prospects you find.
Group Talent Into Logical TeamsAs you add staff and roles, you may find different people fit better on different teams. Now, here’s the kicker: your org chart might not look exactly like anyone else’s. You’re not your competition, so why be beholden to copying a rigid structure, when you could custom tailor your own talent to your own needs? Take this as permission to put people where they’re best suited to succeed, not where a chart says they have to be.
When planning marketing team structures, put people where they're best suited to succeed, not where a chart says so.Click To Tweet
Add More Capabilities as You GrowThe more your business grows, the more complex your needs may become. If you start small with a generalist marketing team, you may find certain areas or tasks drive particularly strong results, or you might not be able to execute certain tactics, without specialized help. In either case, you may be in the position to do one of the following:
- Add another hire with the skills you need. They might be rolled into your marketing team, or act as a team of one until additional hires are brought on board.
- Build another team in your department to focus on a particular area. For example, you might add dedicated analytics or a marketing project management team.
- Hire an agency: Sometimes, it’s best to partner with an agency for external expertise. This guide, from TeamWork, provides insight for when to go in-house vs. hiring outside help.