Getting Started with Conversations
Below are details about a feature or functionality that is no longer offered in new subscriptions starting after January 13, 2021.
Conversations is a powerful inbox-style feature that allows you to respond to comments, mentions, and direct messages for Twitter, Facebook Pages, and Instagram Business Accounts.
Note: The Conversations feature is only available in Marketing Calendar Pro and Marketing Suite.
- Conversations Settings
- Navigating to the Conversations Inbox
- Filtering Conversations by Type
- Responding to Conversations
- Archiving Conversations
- Requirements to Enable Your Instagram Profile to Conversations
Note: Conversations are tracked in your Conversations Inbox from the time they are enabled. If you disable Conversations anything in your Inbox will be removed, whether read or unread. If you re-enable Conversations, it will pick up new messages from that point forward but will not show previous conversations.
Why Would You Use Conversations?
CoSchedule not only helps you schedule social messages, but it also helps you participate in the conversation across all your Social Profiles. Conversations lets you read, track, and respond to comments, mentions, and direct messages happening in your connected Social Profiles, all from within the CoSchedule application.What You Can See in the Conversations Inbox
- Facebook Pages: Comments / @Mentions / Direct Messages (Facebook currently only allows third-party applications to reply to Direct Messages within 24 hours after they are sent. You will still be able to reply to Direct Messages sent more than 24 hours ago directly from Facebook. Comments on paid Facebook posts will not show up in Conversations Inbox)
- Twitter: Comments / @Mentions / Direct Messages
- Instagram (Business Accounts only): Comments (Instagram currently does not allow third-party applications access to Direct Messages.)
Conversations Settings
Enable Conversations by going to Settings > Power Ups and clicking Enable Conversations Inbox on the Conversations Inbox tile. This will enable conversations for all of your applicable Social Profiles. You can then enable or disable individual Social Profiles as desired.

Navigating to the Conversations Inbox
To view your Conversations, open the left-hand menu in CoSchedule and select Conversations.

Filtering Conversations by Type
To begin, you will see the Inbox where all your Unresolved Conversations will be waiting for you.Inbox
The Inbox items will show the number of Unresolved Conversation waiting for you.

Profiles
Clicking on a specific Social Profile in the left-hand menu of your Conversations Inbox will show a list of the unresolved messages for that profile only.
Responding To Conversations
Next to the left-hand menu is the list of Unresolved Conversations. Conversations that have been read but not archived will be faded.

Archiving Conversations
If you have read and responded to a conversation and want to remove it from your Conversations Inbox, you can archive it directly from the Conversations Inbox by hovering over it and clicking on the archive icon.

Requirements to Enable Your Instagram Profile for Conversations
Enabling your Instagram profile to access conversations will be different than Facebook and Twitter. Requirements:- Instagram profile must be a Business profile.
- The Instagram account must be connected to a Facebook Page.
- The person authenticating or re-authenticating the profile in CoSchedule must be an admin of the Facebook Page connected to the Instagram profile.