Why is this happening?
If you’re experiencing this, it’s likely due to one of the following:
- The link you’ve published does not have the proper Open Graph tags which specify the image that should display on social networks
- The website which owns the link is not fast enough
How do I prevent this from happening in the future?
Contact your Website Administrator
- Your website admin should review the link to ensure your site is using the best Open Graph Markup practices. For more information, your website admin could use this Open Graph Markup best practice tip sheet other customers have been successful with.
- If you’ve confirmed that you have Open Graph tags in place, ask your website admin to check your site’s speed. Here is a tool that can be used to test speed https://tools.pingdom.com/.
If you’re sharing a link from a website you don’t control
In this case, you won’t be able to control the social image that is used on the link you’re sharing. See step 1 above, the website admin for that website will need to update their Open Graph detail.
Here are some additional tools you or your website administrator can use to further troubleshoot & optimize for the social images you would like to display when certain website links are shared across social networks.
Do you have any specific feedback for us?
We appreciate any feedback you're willing to share.