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Troubleshooting

Common issues and frequently asked questions.
Buffer denied CoSchedule's request to send this message Buffer denied social message because of schedule limit reached Facebook Open Graph data did not match the message Facebook blocked this message from being sent Facebook denied CoSchedule's request to send this message for this user Facebook does not allow you to share Facebook event links with their API Facebook encountered an error because your message contains a missing or invalid image Facebook noticed some irregularities with the image associated with this message Facebook reported it couldn't accept your message because it is experiencing unexpected downtime Invalid File Type The service responded in an unexpected way and may prevent publication of this message. The user must be an Admin of the Page in order to impersonate it (Facebook) The video was rejected by Twitter There were no images attached to this message or the images are still being processed Twitter message could not be published because an identical message has been published recently Twitter reported it couldn't accept your message because it's experiencing unexpected downtime Video is still being processed We had trouble sending the photo(s) which are attached to this message Why Didn't My Messages or Post Go Out? (Draft Status) Why Didn't My Social Messages Publish? Why does my tweet not show a link preview?
Pinterest link messages must include an image Why Are Facebook Personal Profiles No Longer Working With CoSchedule? Why Is "CoSchedule App" Showing up on My Facebook Posts? Why do I have to reauthenticate my Facebook or Instagram accounts all the time? Why is My Link Shortener Not Working for Pinterest? Hard Reauthentication for Social Profiles When Auth Token Keeps Failing Why are URLs not being posted in the content of my Link-Type Messages?
Can I Use CoSchedule with WordPress.com, Squarespace, Joomla, or Drupal? Could Not Reach WordPress Admin Do You Keep My WordPress Login and Password Information? How to Deactivate and Reactivate the CoSchedule WordPress Plugin Known WordPress Plugin Conflicts Problem with your server's timestamp Use CoSchedule When Your Website Has Restricted Access (Firewall) Use CoSchedule with the iThemes Security Plugin Where is My Data Stored?
Best Image Sizes for Social Messages Can CoSchedule Publish Facebook Events? Can CoSchedule Publish to LinkedIn Groups? Can I Bulk Upload Social Messages Into CoSchedule? Can I Print a Copy of My Calendar? Can I Schedule Repins on Pinterest? Can I use the Grammarly browser extension with CoSchedule? Does CoSchedule Have a Public API? Error validating access token: The user is enrolled in a blocking, logged-in checkpoint How to Change the Owner of Your Organization How to Change the Title and Excerpt for Facebook Link Message Preview What's the File Size Limit for Adding Files to CoSchedule? How to Contact Us I'm Currently in a Trial, But I Would Like More Time to Try Out CoSchedule. Can I Extend My Trial? If You Change Your Domain Name or Host Post Titles are Being Overwritten by Email Address Schedule GIFs to Twitter and Facebook What Kind of Support Do You Offer? What is the Price of CoSchedule? Which Browsers Does CoSchedule Support? Why are my Bitly links broken? Which Social Networks Allow Link Preview Customization?

What Kind of Support Do You Offer?

There are several ways that you can get support for CoSchedule. You can contact us through “Get Support” link the app’s settings menu. In addition, you can chat with us from the coschedule.com website. Or, you can follow us on Twitter for updates on service status and holiday support hours, and other important information. Our support hours are Monday – Friday (except US holidays), 9 am – 5 pm Central US time and chat is available from 8 am – 6 pm Central US time.

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