This policy covers CoSchedule plans, Headline Studio subscriptions and Actionable Marketing Institute (AMI) subscriptions. AMI has its own refund window, set out below.
When you cancel
A canceled plan stays active until the end of the period you paid for. You can keep using it until then.
Monthly plans
Monthly subscriptions are billed in advance, one month at a time, and are not refunded.
Annual plans
On a self-serve annual plan, you can get a full refund within 14 days of the charge. This applies to your first annual purchase and to each renewal. You get a reminder email before each annual renewal.
- We don't give prorated refunds on unused or canceled annual plans.
- We don't refund unused social profiles or team member seats.
Ask for a refund
- Cancel your subscription.
- Email support@coschedule.com to ask for the refund.
Your access ends as soon as the refund is issued.
Refunds take 1 to 2 business days to process. Your bank may take up to 10 days to show the refund.
Suite and managed plans
If you're on Suite, or bought your plan through a quote or our sales team, your agreement sets the terms. Check your agreement and contact your Customer Success Manager, or support if you don't have one.
Actionable Marketing Institute (AMI)
You can get a refund within 30 days of an AMI charge. The 14-day window for annual plans above doesn't apply to AMI.
To ask for an AMI refund, contact support. To manage or cancel AMI, see Manage or cancel your AMI subscription.
Questions
Email support@coschedule.com with any questions about this policy.