Social media analytics are like mining.
On the surface, likes, shares, and comments are quantifiable indicators of engagement. But if you dig deeper, you’ll find more trends and patterns that provide valuable insights for making better marketing decisions.
In this article, we’ll explore what social media analytics is, its benefits, and important metrics to track for growing your brand.
What Are Social Media Analytics?
Social media analytics is the tracking, gathering, and analyzing of data from your social media accounts to improve your decision-making. Beyond monitoring metrics such as likes, shares, and followers, it also involves analyzing this data to draw insights for refining your marketing strategy and achieving your goals.
For instance, if one of your posts goes viral, analyzing it will help you understand why it was popular. Your learnings can help you create more high-impact social media posts.
Benefits Of Tracking Social Media Analytics Data
Using social media for your business helps you build more brand awareness, drive more conversations about your business, and learn more about your audience. However, you can’t improve or know what works if you don’t track your progress.
Here are five advantages of tracking your social media analytics data:
Study Your Audience
Analyzing your social media data lets you know the demographics that interact with your content and are more likely to buy what you offer. This insight also ensures you target the right people when running social media ads.
Knowing your audience’s pain points is the foundation for building a successful product. One way to gain this understanding is to track your audience’s social media conversations. While at it, you might discover opportunities you hadn’t considered. You can also create surveys and polls to investigate consumers’ needs and validate your product ideas.
Understand The Customer Experience
Consumers often air their frustration and satisfaction on social media. Monitoring these conversations is an easy way to get detailed and unfiltered feedback on your existing products and services. This feedback lets you iterate on what you offer and helps you create a great customer experience.
Know The Competition
Scouring your competitor’s social media lets you learn what they’re doing right or wrong. Of course, copying what competitors do isn’t the goal. Instead, you want to get inspiration from their best-performing content to improve yours.
By listening to your competitors’ audience, you can know what customers want and use these insights to improve your products and content.
Tracking social media analytics data lets you learn what’s working and what isn’t. These insights will help you improve your social media marketing strategy, increase your marketing ROI, and eliminate constant trial and error.
Measurement Of Social Media Analytics
There are many social media metrics you could measure and analyze. Below, we recommend seven to prioritize for your social media report.
Reach is the number of unique users who saw your content. Social media platforms like YouTube, LinkedIn, and Twitter do not offer the reach metric. Others like Meta, Instagram, and TikTok let you track your reach.
Engagement is a broad term covering how people interact with your content. It measures metrics such as likes, shares, comments, and clicks. A high engagement rate suggests your audience resonates with your content.
Impressions are the number of times people see your content, including multiple views from the same user.
Number Of Mentions
This is the number of times people mention your brand (or keywords related to your brand) on social media platforms. Track this metric to gauge your brand presence, understand customer sentiment, and address customer grievances before they become a PR issue.
Social ROI measures the financial return of your social media marketing efforts. According to a Sprout Social report, proving ROI is the second biggest problem for social media teams. Fortunately, tools like Google Analytics can help you prove your social ROI.
Social listening involves tracking and analyzing conversations and trends related to your brand. It’s like the number of mentions metric. The core difference is that social listening focuses not only on brand mentions, but also on industry trends and conversations.
Social interactions differ across various social networks. Here’s how that looks:
- Meta: Includes likes, shares, and comments
- Instagram: Includes likes, shares, comments, and save
- TikTok: Includes likes, shares, comments, and save
- LinkedIn: Includes likes, comments, reposts, and send
5 Great Social Media Analytics Tools
CoSchedule Social Analytics
CoSchedule’s social analytics is part of the CoSchedule Marketing Suite — a family of products for organizing your marketing in one place. Our Marketing Suite replaces tools that perform a single function. As a complete solution, the CoSchedule Marketing Suite gives you access to a social calendar, marketing calendar, content organizer, work organizer, and asset organizer.
Price: Get started for free with our Marketing Calendar here.
Google Analytics is a free web analytics tool that can track social media visits to your website and mobile app. With Google Analytics, you can know what visitors do when they arrive on your site — e.g., filling out forms, watching landing page videos, or making purchases. That way, you can prove social ROI and improve your marketing strategy.
Sprout Social is an enterprise-level social media management tool. It includes extensive engagement, publishing, analytical, and listening features. Sprout Social integrates with most social media platforms — including WhatsApp — so you can manage all your social accounts from one convenient location.
Price: Starts at $249/month
Hootsuite is a less expensive alternative to Sprout Social, which makes it appealing to budget-conscious users. The best part? Hootsuite offers all the features you’d expect from a comprehensive social media analytics tool.
Price: Starts at $99/month
Brandwatch is perhaps the most advanced customer research and social listening tool on the market. It boasts of having the most extensive social data of any company on the planet. Plus, it has an intuitive interface for helping users draw insights from their data.